Samsung Note 20 return problem

[sulla1965]

I recently bought both the note 20 ultra and the z flip 3. I tried both and decided to return the Note 20 ultra. But low and behold I get a email from Samsung saying my refund wasn't issued because the Note 20 was was "unsent" and we're returning it to you. If it was unsent how can they be returning it. So Samsung is accusing me of sending them an empty box! So now I'm on the hook for over $1000 for the Note which I lawfully returned.

I've seen a couple of threads on google but that's all. Any suggestions as to my oprions?

Thanks

 

[mustang7757]

Did you take any video or photos before sending it in?
You have the receipt when u sent it with the weight?

 

[sulla1965]

I didn't take any pics or videos. I do have the UPS store receipt. But its still just my word against theirs. All UPS can do is confirm the package was delivered. But how do I prove it wasn't an empty box or one stuffed with say paper?

This has taken me by surprise as I've never had a major company claim I never returned something. Google, Amazon, Apple has never done any thing like this to me.

 

[mustang7757]

I didn't take any pics or videos. I do have the UPS store receipt. But its still just my word against theirs. All UPS can do is confirm the package was delivered. But how do I prove it wasn't an empty box or one stuffed with say paper?

This has taken me by surprise as I've never had a major company claim I never returned something. Google, Amazon, Apple has never done any thing like this to me.

The receipt has the weight of the package?

 

[mustang7757]

Save that email also that mentioned
"was "unsent" and we're returning it to you"

 

[sulla1965]

Yes 25000 lb

 

[mustang7757]

Yes 25000 lb

Whaaat lol got be some error

 

[sulla1965]

That's what the receipt says. This was the email they sent.

 

[sulla1965]

Whaaat lol got be some error

UPS webpage shows 0.70 LBS

 

[mustang7757]

That's what the receipt says. This was the email they sent.

View attachment 337397

Any tracking info sent ?

 

[mustang7757]

UPS webpage shows 0.70 LBS

Ok

 

[mustang7757]

Try to reach a supervisor , dont accept just one call to resolve this

 

[sulla1965]

Any tracking info sent ?

No nothing, chat rep says their looking into it, but its been 5 days and nothing from Samsung

 

[mustang7757]

No nothing, chat rep says their looking into it, but its been 5 days and nothing from Samsung

Keeping calling every day until something happens, dont wait for them

 

[sulla1965]

Try to reach a supervisor , dont accept just one call to resolve this

Yes, I'll do that too. Thanks

 

[mustang7757]

You might have to call your credit card to dispute this also

 

[sulla1965]

You might have to call your credit card to dispute this also

Unfortunately I used Samsung financing. Does 0.70 LBS sound like the correct weight for a Note 20 ultra?

 

[mustang7757]

Unfortunately I used Samsung financing. Does 0.70 LBS sound like the correct weight for a Note 20 ultra?

Sounds about right with box

 

[L0n3N1nja]

Unfortunately I used Samsung financing. Does 0.70 LBS sound like the correct weight for a Note 20 ultra?

Phones just under half a pound so with box and contents that is probably an accurate weight.

 

[dlgus]

Did you take any video or photos before sending it in?
You have the receipt when u sent it with the weight?

I always video the entire process. Learned that lesson when Verizon punked me for a phone returned.