Samsung S21 Replace or Repair Will this ever end?

[gdesanto]

Samsung S21 only 3 weeks old freezes reboots 2 repair attempts Will Samsung replace this phone or try to fix it. Come on when will this nightmare end Just replace with a new phone.

 

[J Dubbs]

They need lemon laws for these expensive phones just like cars. When people are getting into situations where they're financing phones... just like cars, I think they deserve similar protections. Right now the phone companies can do whatever they want, and all we can do is grin and bear it

 

[cohoman]

Samsung S21 only 3 weeks old freezes reboots 2 repair attempts Will Samsung replace this phone or try to fix it. Come on when will this nightmare end Just replace with a new phone.

Did Samsung report how they repaired the phone? Did they replace the motherboard, or a different component?

 

[Johnson21x]

Did you try to just return it and get another one? If you are still in the return window.

 

[Seanetta]

Usually when less than 30 days old they replace it,that's UK law anyway

 

[anon(19759)]

Samsung S21 only 3 weeks old freezes reboots 2 repair attempts Will Samsung replace this phone or try to fix it. Come on when will this nightmare end Just replace with a new phone.

Did you get it from a carrier or is it unlocked? Verizon will replace the device for up to a year after purchase per the manufacturer warranty. I've had several phones replaced by Verizon after months of use.

 

[J Dubbs]

Did you get it from a carrier or is it unlocked? Verizon will replace the device for up to a year after purchase per the manufacturer warranty. I've had several phones replaced by Verizon after months of use.

It sounds like the op is getting the typical treatment...a repair that never seems to leave the phone the way it was new, more scratches, loss of water resistance, other things damaged by the repair....or in their case the repair not fixing the problem.. twice. The next step will be a used phone to replace the brand new one they just bought.

For the money they paid, if their brand new phone is defective they deserves to have a brand new replacement. There really needs to be more consumer protection laws everywhere covering this loophole.

 

[Bill8085]

Yeah my S21 ultra is only 6 months old took it to the the authorized Samsung repair repair and they said it was not repairable They said, call Samsung and they will send me a new phone.. Well that didn't work out they want me to mail my phone to them wait 14 days and they'll send me the repaired version. This sucks because I use my phone for business and I can't live without it for 14 days now I'm stuck with a $1000 plus phone with no camera

 

[mustang7757]

Yeah my S21 ultra is only 6 months old took it to the the authorized Samsung repair repair and they said it was not repairable They said, call Samsung and they will send me a new phone.. Well that didn't work out they want me to mail my phone to them wait 14 days and they'll send me the repaired version. This sucks because I use my phone for business and I can't live without it for 14 days now I'm stuck with a $1000 plus phone with no camera

Welcome to AC!
Do you have a Samsung experience store near you ?

 

[J Dubbs]

Yeah my S21 ultra is only 6 months old took it to the the authorized Samsung repair repair and they said it was not repairable They said, call Samsung and they will send me a new phone.. Well that didn't work out they want me to mail my phone to them wait 14 days and they'll send me the repaired version. This sucks because I use my phone for business and I can't live without it for 14 days now I'm stuck with a $1000 plus phone with no camera

It's always good to have a backup phone around that's already set up and ready to go... just swap your sim and you're set Hang on to one of your old phones when you upgrade...or just pick up a cheap, or on sale/clearance priced phone for emergencies

 

[mustang7757]

It's always good to have a backup phone around that's already set up and ready to go... just swap your sim and you're set Hang on to one of your old phones when you upgrade...or just pick up a cheap, or on sale/clearance priced phone for emergencies

I agree