Same here, just got off the chat with them and they manually accepted my trade. I don't know why they dropped the ball. They are usually better than this, actually rejecting more trade-ins instead dropping the ball.and so it goes...called Samsung after 15 business days with no resolution on my trade-in. they missed the date, and manually pushed through the trade-in. now I can begin enjoying my W6C
you need to hurry up and post another comment...your comment totals are suspectI had planned to trade in my old Huawei smartwatch on a Watch 6 Classic, but even with a new battery it won't boot. If you expand the trade-in details near the bottom of this page: https://www.samsung.com/us/watches/galaxy-watch6/buy/ it says, if "Samsung determines your device does not meet all eligibility requirements, you will be charged back for the trade-in credit applied to your purchase minus $25."
I asked this question in a chat with Samsung and here is their response.
(16:27:14 GMT) Jeremiah Ashley San Luis: Regards your question yes.
(16:28:41 GMT) Jim Smith: Thanks! Just to verify, I can send in my non-eligible watch and still get a $25 credit?
(16:28:56 GMT) Jeremiah Ashley San Luis: Yes ️
Has anyone else done this? If so, I'll probably give it a shot!