To avoid getting generic replies. There is no option to stop it. It's on every phone I've owned... More often, phone systems are using automated messages and chose a number to be directed to the right department while also having minutes of pre-recorded messages to avoid the mass amounts of common question. People spend many minutes in automated systems before speaking to someone while having to key in a response. Why isn't android aware of this and not providing a setting to allow the phone screen to stay on for more than 10 seconds before shutting off the screen. I can't minimize the phone app and key in my response. I don't want to have to tap the phone every 9 seconds for 5 us minutes. I know this isn't technically Android but they, like YouTube, have no contact method that I can find. Anyway to get Android to stop being stupid with the phone app.