Screen staying on

VetteVert

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Nov 6, 2009
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My wife's Note 9 has been staying on in her purse, burning through battery. When she notices it, it isn't on the lock screen, but unlocked and showing the last thing she looked at. I have the timeout set for 15 seconds, and have tried the block accidental touches setting (off and on). No change. I have not had the issue with my phone. Hers was set up from scratch, FWIW.

Anyone else see this?
 

Gayle Lynn

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Jun 20, 2016
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Wipe cache partition. Failing that, wipe and install + restore - though watch what apps are installed.
Use FB Lite or even web browser (better if FB is disabled though).
 

strikeIII

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Aug 24, 2010
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My wife's Note 9 has been staying on in her purse, burning through battery. When she notices it, it isn't on the lock screen, but unlocked and showing the last thing she looked at. I have the timeout set for 15 seconds, and have tried the block accidental touches setting (off and on). No change. I have not had the issue with my phone. Hers was set up from scratch, FWIW.

Anyone else see this?
I know you have the screen timeout set but what is the Secure Lock Settings set too? Also, is the home button set to hard press to bypass lock screen?
 

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