Screen Turns Off During Calls

[heatherburks]

Anyone know how to stop the screen turning off during calls? It used to be in the phone app and I can't find it. Doesn't bother me but is driving my dad batty and figured y'all might know!

 

[B. Diddy]

Is it turning off even without him putting the phone up against his ear?

 

[DamianP]

that's been gone a while, even with the Note 9. there are a few apps that can keep the screen alive per app.

 

[mustang7757]

Anyone know how to stop the screen turning off during calls? It used to be in the phone app and I can't find it. Doesn't bother me but is driving my dad batty and figured y'all might know!

That's the normal function for screen to turn off during calls so you dont accidentally touch the buttons

 

[heatherburks]

Is it turning off even without him putting the phone up against his ear?

Yes he claims it is and I turned smart stay on.

 

[B. Diddy]

Make sure the proximity sensor (which is right by the front-facing camera) isn't blocked by a screen protector, a case, or a big smudge.

 

[heatherburks]

Make sure the proximity sensor (which is right by the front-facing camera) isn't blocked by a screen protector, a case, or a big smudge.

It's not I double checked and honestly can't get him to reproduce it with me around that's why I was hoping the option to just turn it off was still around.

 

[B. Diddy]

Does he typically talk on speakerphone, or hold it up to his ear?

 

[paridge]

My screen goes black on speaker too. Pressing the power button is the only way to get back into the phone. This is my 7th Galaxy S, and it's the first time I've had this issue.

 

[B. Diddy]

Assuming you also don't have a screen protector or case that might be blocking the proximity sensor, are there any power-saving modes turned on? Or is the screen timeout interval set to be really short?

 

[mustang7757]

My screen goes black on speaker too. Pressing the power button is the only way to get back into the phone. This is my 7th Galaxy S, and it's the first time I've had this issue.

Increase your screen timeout from default 30 seconds to 2 or 5 minutes
But wont affect screen turning off to a call to your ear
That's in settings>display>screen time out

 

[heatherburks]

Assuming you also don't have a screen protector or case that might be blocking the proximity sensor, are there any power-saving modes turned on? Or is the screen timeout interval set to be really short?

He likes speaker and it's going off he says. I double checked and nothing was blocking sensor yesterday. I have screen time out set to 5 minutes and turned smart stay on. He called me yesterday and said it still went off.

 

[heatherburks]

My screen goes black on speaker too. Pressing the power button is the only way to get back into the phone. This is my 7th Galaxy S, and it's the first time I've had this issue.

Yeah same thing he said was happening to him.

 

[bbgpsuser]

Similar operation that I experienced on Note 8. No way to change it that I found. Could wake screen by pressing in home button area or power button.

On S10+, in addition to power button, should be able to tap screen to wake up.

 

[heatherburks]

Similar operation that I experienced on Note 8. No way to change it that I found. Could wake screen by pressing in home button area or power button.

On S10+, in addition to power button, should be able to tap screen to wake up.

Yeah that is what I've told him but 70 year old dad's don't like that haha I was hoping for a fix I was missing. Oh well.

 

[anon(19759)]

Every Galaxy I've ever owned (3,6,7,8,10) turns the screen off after a bit while on speakerphone. Why would it stay on?

 

[B. Diddy]

Give Stay Alive! a try.

 

[heatherburks]

Every Galaxy I've ever owned (3,6,7,8,10) turns the screen off after a bit while on speakerphone. Why would it stay on?

They all have by default but my S9 had an option to turn it off.

 

[paridge]

I think that before, if you chose whole screen, it didn't go blank. You'd see the AOD on the lock screen. Now, there's nothing, and the only way to be able to do something else with the phone while you're talking is to press the power button to access the home screen.

 

[daviek28]

You have double tap to wake screen turned on, go into settings, advanced features/ motions and gestures and turn Double tap to wake off, that should fix your problem.

The screen will simply dim while it's on speaker phone, when you use phone on ear, the screen will come on when you want to hang up.