Hello All,
I apologize for the long post but I need to get this off my chest and also ask for advice. It all started back in April of 2012. I have a Droid Charge and my wife has a HTC Thunderbolt. We have a family plan and had unlimited data for both phones. My wifes phone stopped taking a charge so we went to the local Verizon store to have it checked out. They diagnosed her phone with a faulty USB connector and told us that they can send us a refurb at no charge. Unfortunately this meant that my wife would not have a phone for a week. Since this was our first smart phones we did not have a spare. The tech told us he could reactivate my wifes old env-touch until the new phone arrived. I asked three times if doing this would affect her unlimited data and the tech said no because it would be less than 30 days. We agreed. Three days later the refurb arrived. The next day my wife went to the Verizon store and reactivated her Thunderbolt. Once again she asked if her data plan would be affected and the tech assured her that it would not. Total time off the data plan was four days (4/1 brought in broken phone, 4/4 reactivated refurb). I assumed everything was fine until I went to pay my bill on 5/3. It was then that I noticed that my wifes phone was switched to the 4GB data plan not unlimited. I immediately called Verizon and a very nice person told me that they would take care of it and call me back when they did. I waited a couple of weeks and received no phone call nor was the problem taken care of. I made 6 other phone calls since then. All of them told me it would be taken care of. Yesterday (8/16) the supervisor that I spoke to told me that I am S.O.L. because I called after the 30 days. I told her that the phone was deactivated for 4 days and that the tech assured us there would be no change. She told me that I was at fault for not analyzing my bill before the 30 days. I believe that Verizon has breached my contract and I told her that I want to be released from it (I have around another year reamaining). She told me that that would not be happening. I have been a loyal customer for 10 years. I have always paid my bills on time. I have never tried to scam them for early upgrades of new phones. I feel that i'm being punished for trusting the tech at the Verizon store.
If you guys think I'm wrong please tell me. If you have any suggestions I would appreciate them. I don't care if Verizon has the greatest service in the world, they will never get another dime from me as soon as my contract is up. Is there anything I can do to get out of my contract? or am I (as the title of this thread states) screwed?
Thanks for listening
Ckstou
I apologize for the long post but I need to get this off my chest and also ask for advice. It all started back in April of 2012. I have a Droid Charge and my wife has a HTC Thunderbolt. We have a family plan and had unlimited data for both phones. My wifes phone stopped taking a charge so we went to the local Verizon store to have it checked out. They diagnosed her phone with a faulty USB connector and told us that they can send us a refurb at no charge. Unfortunately this meant that my wife would not have a phone for a week. Since this was our first smart phones we did not have a spare. The tech told us he could reactivate my wifes old env-touch until the new phone arrived. I asked three times if doing this would affect her unlimited data and the tech said no because it would be less than 30 days. We agreed. Three days later the refurb arrived. The next day my wife went to the Verizon store and reactivated her Thunderbolt. Once again she asked if her data plan would be affected and the tech assured her that it would not. Total time off the data plan was four days (4/1 brought in broken phone, 4/4 reactivated refurb). I assumed everything was fine until I went to pay my bill on 5/3. It was then that I noticed that my wifes phone was switched to the 4GB data plan not unlimited. I immediately called Verizon and a very nice person told me that they would take care of it and call me back when they did. I waited a couple of weeks and received no phone call nor was the problem taken care of. I made 6 other phone calls since then. All of them told me it would be taken care of. Yesterday (8/16) the supervisor that I spoke to told me that I am S.O.L. because I called after the 30 days. I told her that the phone was deactivated for 4 days and that the tech assured us there would be no change. She told me that I was at fault for not analyzing my bill before the 30 days. I believe that Verizon has breached my contract and I told her that I want to be released from it (I have around another year reamaining). She told me that that would not be happening. I have been a loyal customer for 10 years. I have always paid my bills on time. I have never tried to scam them for early upgrades of new phones. I feel that i'm being punished for trusting the tech at the Verizon store.
If you guys think I'm wrong please tell me. If you have any suggestions I would appreciate them. I don't care if Verizon has the greatest service in the world, they will never get another dime from me as soon as my contract is up. Is there anything I can do to get out of my contract? or am I (as the title of this thread states) screwed?
Thanks for listening
Ckstou
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