sense 6 not verifying ?

[riche-rich]

My unlocked m7 will not verify and install sense 6 update ,it downloads ok then says you might have modified your phone or its not running the official HTC system ,contacted HTC they said do a hard reset which I have and still no joy , anyone out there with any ideas how to get it installed ???

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[srkmagnus]

My unlocked m7 will not verify and install sense 6 update ,it downloads ok then says you might have modified your phone or its not running the official HTC system ,contacted HTC they said do a hard reset which I have and still no joy , anyone out there with any ideas how to get it installed ???

Posted via Android Central App

Have you rooted or unlocked the bootloader at anytime? If so, then that may be the problem.

Aside from a factory reset, did HTC suggest anything else?

 

[riche-rich]

It's running kikkat 4.4.2 , they asked for the imei num and said the phone is originally from hongkong region ! I had the phone as a insurance replacement and would try and keep it now and try to sort it some how . Can i tell some how if it's been rooted or if boot loader has opened ? Many thanks

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[riche-rich]

Is this suspicious ? I'm not well up on modding & flashing etc !

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[wizzrah]

It's running kikkat 4.4.2 , they asked for the imei num and said the phone is originally from hongkong region ! I had the phone as a insurance replacement and would try and keep it now and try to sort it some how . Can i tell some how if it's been rooted or if boot loader has opened ? Many thanks

Posted via Android Central App

You can check in the bootloader. Turn off the phone, then hold power+vol down to boot into bootloader. To know if the phone was previously unlocked, it will say "relocked" at the top. If it is unlocked, it will say "unlocked". If neither, it will say "locked" which is by default.

If the phone was modified in any way, it will also say "tampered" below it.

After that, you can just reboot the phone to boot back up.

Sent from my One Xl using AC Forums mobile app

 

[riche-rich]

Yes it says "relocked" so if I reboot to boot will this solve the problem or will I need to do something else ? Many thanks

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