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Serious Mint Mobile Support Issue on ESIMs

maxmin

New member
Apr 12, 2017
13
0
0
So my Pixel 5a dies without warning (subject of another post). I was using an ESIM from Mint Mobile. But planning ahead, I had a backup OnePlus 7T (SIM card only) and a new, unused Mint Mobile SIM card. So, I should be all set if I need to use my backup 7T if something happens to the Pixel, right? WRONG!!!

MINT CANNOT ACTIVATE A NEW, UNUSED SIM CARD ON AN EXISTING ACCOUNT!!! THEY HAVE TO SEND YOU A PREPROGRAMED SIM CARD IN THE MAIL. 5-7 days! I would be unable to use my Cell number for up to 7 days!!! If you use an ESIM with Mint you cannot have a backup, older phone that doesn't use an ESIM. Horrible service!

I went to Tello because I did have an unused Tello SIM card. Ported my number to TELLO entered the new SIM card ID and was up and running in about 15 minutes. I am currently arguing with Mint about crediting back my unused time.

This is another case where the push to ESIMs is still full of pitfalls. Thanks for nothing Apple.
 
Last edited:

bkeaver

Active member
Apr 24, 2010
1,131
6
38
Considering TMobile is buying Mint mobile, I bet there will be a store front solution soon.

Sent from my Pixel 7 Pro using Tapatalk
 

swebb

Member
Dec 17, 2009
996
8
18
I doubt this. TMo is closing their own stores now and also closing Metro by TMo stores, so I'd be very surprised if they added B&M cost to this acquisition. I'll be happy if they keep the MM pricing intact.