Set up new Pixel, AT&T says I require a new SIM

[tcatnat]

I received my Pixel today and used the SIM from my AT&T iPhone 6 and the phone seems to work fine. After a debacle with iMessage I swapped the SIM back and forth between the iPhone and Pixel a few times and and received a text message from AT&T stating: "Your new device requires a new SIM card to give you access to all services. Please visit your local AT&T store to get a new SIM."

Does this need to be done? What am I missing if I don't do this?

 

[anon(826501)]

Well, my Pixel XL runs at AT& T, when it arrived I just took the Nano Sim Card out of my Samsung Galaxy S6 and put it in my Pixel XL . No problems at all. Maybe another owner of a Google Pixel running it at AT& T may show up at your thread with some clarification. Your other choice is a visit to an official AT& T store and try to solve this out. I hope that they don't charge you for the new Nano Sim Card. Good luck with this.

 

[Lobwedgephil]

I had no issues just swapping sims, though I didn't swap bak and forth several times. Just disable iMessage before you start in the future.

 

[rickms80]

I received my Pixel today and used the SIM from my AT&T iPhone 6 and the phone seems to work fine. After a debacle with iMessage I swapped the SIM back and forth between the iPhone and Pixel a few times and and received a text message from AT&T stating: "Your new device requires a new SIM card to give you access to all services. Please visit your local AT&T store to get a new SIM."

Does this need to be done? What am I missing if I don't do this?

This automated message is sent out for those that need new sim to support advanced services like HD Voice(VoLTE). It was usually triggered if you put a sim in a newer phone that supported these services when your sim does not. I'm not saying that this is your issue. Just a typical situation. Sim swaps are free so it wouldn't hurt.

 

[tcatnat]

Thanks, I'll swing by AT&T tomorrow and talk to someone.