Setting is crashed in Micromax android one

[AC Question]

Hello
I have micromax android one and i am suffering with the problem that i cant open setting menu it just crashing again and again. The setting icon is not visible on the main menu and when i try to open it with pull down tray icon.
I figured it that may be it is case of factory reset and it haven't worked.
now either setting icon, or Google play store are crashing..
Is there ANYTHING I can do? I'm out of ideas and I haven't seen ANYTHING relating to this online!

Thanks,
Gaurav

 

[the tall guy]

Hi, are you able to boot the device in to safe mode? this will determine if the issue is being caused by a 3rd party app. Come back to us once you've tried this.