Date Published: March 11th, 2011
Manufacturer(s): Android Based Devices
Model(s): See List Below
Issue Type: Informational
Issue Summary
In order to improve security, Yahoo recently disabled non-secure (non-SSL) connections to their IMAP e-mail servers. As a result, customers with devices running the Android operating system may encounter errors when attempting to setup or access their Yahoo e-mail account via the device’s native e-mail client. Customers attempting to setup a Yahoo e-mail account for the first time will receive an “authentication failed” or similar error when using the automatic setup method (only e-mail address & password are entered). Customers who previously setup a Yahoo e-mail account may receive an error or be unable to retrieve new e-mail messages.
Critical Must Know/Must Do
Follow the tutorials link for the devices listed below, and assist the customer in adding/modifying their e-mail account settings to enable SSL encryption.
New users (or existing user attempting to add a new Yahoo/AT&T account): use the Manual Set up option to enter the required server settings.
Existing users: if their Yahoo/AT&T account stops syncing, please direct them to Edit the account settings and enable SSL.
• Server/Protocol – IMAP
• IMAP/Incoming Server – imap.mail.yahoo.com
• Security Type – SSL (or “secure connection” option)
• Incoming Port – 993
• Outgoing Server – smtp.mail.yahoo.com
• Security Type – SSL (or “secure connection” option)
• Outgoing Port – 465
https://www.wireless.att.com/answer-center/solutionDisplay.jsp?solutionId=KB116390
Manufacturer(s): Android Based Devices
Model(s): See List Below
Issue Type: Informational
Issue Summary
In order to improve security, Yahoo recently disabled non-secure (non-SSL) connections to their IMAP e-mail servers. As a result, customers with devices running the Android operating system may encounter errors when attempting to setup or access their Yahoo e-mail account via the device’s native e-mail client. Customers attempting to setup a Yahoo e-mail account for the first time will receive an “authentication failed” or similar error when using the automatic setup method (only e-mail address & password are entered). Customers who previously setup a Yahoo e-mail account may receive an error or be unable to retrieve new e-mail messages.
Critical Must Know/Must Do
Follow the tutorials link for the devices listed below, and assist the customer in adding/modifying their e-mail account settings to enable SSL encryption.
New users (or existing user attempting to add a new Yahoo/AT&T account): use the Manual Set up option to enter the required server settings.
Existing users: if their Yahoo/AT&T account stops syncing, please direct them to Edit the account settings and enable SSL.
• Server/Protocol – IMAP
• IMAP/Incoming Server – imap.mail.yahoo.com
• Security Type – SSL (or “secure connection” option)
• Incoming Port – 993
• Outgoing Server – smtp.mail.yahoo.com
• Security Type – SSL (or “secure connection” option)
• Outgoing Port – 465
https://www.wireless.att.com/answer-center/solutionDisplay.jsp?solutionId=KB116390
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