The only phone I ever broke was several years ago when I got in to my car and the phone slipped out of my pocket as I sat down and fell to the pavement. I didn't notice it happened and proceeded to back up and smashed that sucker flat! You talk about a cracked screen! And I had full replacement insurance with a carrier at the time and walked in to the store with my flattened phone and they just smiled and handed me a new one. I've always made sure to add replacement insurance to every phone I've purchased since!