SIM unlock screen not showing on Sprint Samsung Note 4

SNote4

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Jan 14, 2017
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I have two Sprint Samsung Note 4 phones and switching the carrier from Sprint to Metro PCS. I received the unlock codes from Sprint earlier today, after being on the phone for about an hour,
However, Metro PCS sales reps/techs were unable to complete the unlock process, since SIM unlock screen did not show and they have never worked on Samsung Note 4 before.

Metro PCS reps tried multiples times with metro pcs SIM card, and without SIM card to unlock the both sprint Note 4 phones , but none of the below procedures worked, unlock screen never appeared to insert the code.

Method #1 Insert a Non accepted SIM card in your phone and power on. Once finished loading your phone will ask you to enter a code, enter the Unlock Code, unlock screen did not show.

Method #2 Go to the dial screen on your phone as if you are going to make a call and press: #7465625*638*UNLOCKCODE# (8 digit unlock code) unlock screen did not show.

Method #3 Go to the dial screen on your phone as if you are going to make a call and press: #0111*UNLOCKCODE# (8 digit unlock code) unlock screen did not show.

Method #4 Go to the dial screen on your phone as if you are going to make a call and press #7465625*638*# Once prompted for code, enter the 8 digit Unlock Code. unlock screen did not show.

Is there another way to enter the code to unlock the note 4 simlock?
We would like to get both Note 4s unlocked and switch to Metro PCS ASAP.
Thanks in advance !!
 

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