Simultaneous Voice & Data on Verizon

[GSDer]

Looking for input from anyone using a Nexus 6P on Verizon. I just moved my service from Google Fi back to Verizon and now, whenever I'm on a call, the phone drops the data connection (a little x symbol shows up on the cellular icon and data just doesn't work). This feature worked fine on Fi, so it's not the hardware or OS. As soon as I hang up the data signal comes back.

I contacted Verizon technical support and all they could tell me was that I had a non-Verizon branded device and that feature wasn't supported.

Anyone actually get this working?

 

[Almeuit]

Check on your account online and ensure "Advanced Calling" is enabled. This is needed to have VoLTE to then have voice/data on a call.

 

[GSDer]

Are you referring to the feature known as 'HD Voice'?

I went ahead and enabled that and will check it out - thanks!

 

[NotFromHere]

Looking for input from anyone using a Nexus 6P on Verizon. I just moved my service from Google Fi back to Verizon and now, whenever I'm on a call, the phone drops the data connection (a little x symbol shows up on the cellular icon and data just doesn't work). This feature worked fine on Fi, so it's not the hardware or OS. As soon as I hang up the data signal comes back.

I contacted Verizon technical support and all they could tell me was that I had a non-Verizon branded device and that feature wasn't supported.

Anyone actually get this working?

Mind sharing why you decided to go from Google Fi back to Verizon? I've been a Verizon customer for years now, and I've been considering going over to Fi, so I'd love to hear about your experience.

And I can confirm that turning on Enhanced 4G LTE Mode is what you want to do to get voice & data to work simultaneously. It's in the Cellular Network Settings. You might also need to enable Advanced Calling in your Verizon account, which you can do on the Verizon website.

 

[GSDer]

Re: Simultaneous Voice & Data on Verizon

Mind sharing why you decided to go from Google Fi back to Verizon? I've been a Verizon customer for years now, and I've been considering going over to Fi, so I'd love to hear about your experience.

And I can confirm that turning on Enhanced 4G LTE Mode is what you want to do to get voice & data to work simultaneously. It's in the Cellular Network Settings. You might also need to enable Advanced Calling in your Verizon account, which you can do on the Verizon website.

I switched from Google Fi back to Verizon for two reasons, both related to driving for Uber:
1. I was starting to go through lots of data, and after a couple of GB Fi becomes prohibitively expensive compared to a shared data plan (my daughter still has a phone on Verizon and there's a high data overhead on that plan so I might as well use it).
2. I've been having issues with dropped ride requests (when I go to accept a ride) in one particular area of the city due to 'network issues' (I'll often see the 3G/HSPA/LTE indicator go away briefly at that time), which is costing me time and money. It's possible that the problem is partly Uber's responsibility but there's no way I can really determine that.

Note that the 'Enhanced 4G LTE mode' option was not shown in the cellular settings on the phone until I first enabled 'HD Voice' in my Verizon account for that device.

Edit: note that prior to starting to drive for Uber I had Google Fi service for about a year and was completely happy with the voice and data service/coverage. There were certainly times/areas where I didn't have a great data connection but I never had a dropped call or was unable to make a call.

 

[PGrey]

Voice and Data work fine on 4G too, in fact it's the reason I get kicked back to 4G, when I'm on LTE before a call (I have AT&T and a non-branded device, my 6P, no VoLTE for non-branded at all).
This has been true for some years now (simultaneous v/d), on 3G and then 4G, and LTE too, obviously, if you have a combination that supports VoLTE.

It's a frequent bone of contention on many forums, getting "kicked back to 4G" because they got a call, and being unable to use LTE data to reference things; I admit, it's one of my biggest annoyances about my carrier...