Smart Switch backed up files as .bk and now won't open them. Please help.

oceanguyty

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Jan 31, 2021
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I had to do a system restore on my S20 FE 5g. I had backed up my phone to my pc this past week, so I wasn't too stressed about having to do a restore. The problem is my contacts and other folders were backed up by Smart Switch as .bk files. I have tried everything that I can think of. I even downloaded a trial version of Adobe FrameMaker because I read somewhere that that can read bk files. Well, that didn't work. I tried to also rename the file/s and that didn't work. I am literally in tears. I am now sitting here with a complete restore of a phone and I have a backup on my laptop but no way to get Smart Switch to access the files. Can anyone help? Please.
 

mustang7757

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Feb 6, 2017
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Hi, welcome to AC!

If you restored them to your phone why you trying to open the files in smart switch? they will be on your phone.
 

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