Smart Switch backed up files as .bk and now won't open them. Please help.

[oceanguyty]

I had to do a system restore on my S20 FE 5g. I had backed up my phone to my pc this past week, so I wasn't too stressed about having to do a restore. The problem is my contacts and other folders were backed up by Smart Switch as .bk files. I have tried everything that I can think of. I even downloaded a trial version of Adobe FrameMaker because I read somewhere that that can read bk files. Well, that didn't work. I tried to also rename the file/s and that didn't work. I am literally in tears. I am now sitting here with a complete restore of a phone and I have a backup on my laptop but no way to get Smart Switch to access the files. Can anyone help? Please.

 

[anon(10614692)]

Smart Switch creates a folder on your PC for loading in Smart Switch. I don't see any .bk files so I'm not sure what you have done.

 

[mustang7757]

Hi, welcome to AC!

If you restored them to your phone why you trying to open the files in smart switch? they will be on your phone.