So what is causing the delays you think with 512gb?

Blues Fan

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Ok, I know everyone is saying production issues by not making enough which makes sense, but it seems the carriers, Best Buy, Amazon are not having as severe of an issue as Samsung.com is.

Is this simply the case that maybe Samsung allocated a certain amount for carriers and big box retailers?

I think part of the reason is they didn't expect demand for the 512gb to be as high, however with Samsung offering high trade in amounts along with Best Buy as well was it could be that caused more to splurge.

I think a larger part though is simply a SNAFU once again with Samsung.com orders and not allocating enough for samsung.com purchases.

I wonder with Black Friday and Christmas sales if there will be issues with supply as well.

The way the samsung.com pre order delays are going it might be better to cancel and wait until black friday LOL with orders now getting pushed into the month of October.
 

Blues Fan

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My local BB was only given five 512gb phones for each carrier to cover their large number of 512gb carrier specific pre orders at launch.

Wow that's bs. So if you place a pre order and 10 people ordered the same one that means 5 people get no phone. I bet there were some really mad people. I'd be livid it let more order when there isn't stock in the store.
 

rushmore

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Best Buy only controls order allocations for unlocked phones. Carrier phones are managed by the carriers and shipped to selling agents like Best Buy.
 

KupKrazy

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Best Buy has always made it clear to me that a pre-order is not a guarantee that you'll actually get the item on day one. Of course they tell you that AFTER you realize you didn't get it on day one. Before, however, they sell you the moon and of course you'll get it.. it's a pre-order after all. They routinely sell more pre-orders than they would possibly receive in stock.
 

Blues Fan

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Best Buy only controls order allocations for unlocked phones. Carrier phones are managed by the carriers and shipped to selling agents like Best Buy.

Makes sense. Carriers would rather you cancel your pre order for not getting it on time at Best Buy and ordering directly at the carrier store.
 

Mr Segundus

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Best Buy has always made it clear to me that a pre-order is not a guarantee that you'll actually get the item on day one. Of course they tell you that AFTER you realize you didn't get it on day one. Before, however, they sell you the moon and of course you'll get it.. it's a pre-order after all. They routinely sell more pre-orders than they would possibly receive in stock.

That seems unethical.
 

Blues Fan

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Possibly severe part lead times and availability. Maybe linked to the trade and tariff wars, who knows...

I doubt that. 128gb models seem to be pretty easy to get as well as 512gb unlocked. As I said I think they way underestimated the 512gb demand and way overestimated the 128gb demand. I think the big trade in money being offered by Samsung and some other places was a factor as well with people deciding to go for the 512gb model instead of 128gb. Granted overall I'm sure the 128gb model has way outsold the 512gb as a whole still.

We don't know the true sales numbers but with samsung and others having really good promos and deals with this I'm thinking as a whole the sales are under performing for the Note 9. Also, we don't know really how many 512 models were produced. They might have way under produced it which makes it "seem" that it's in really really high demand.
 

KupKrazy

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I doubt that. 128gb models seem to be pretty easy to get as well as 512gb unlocked. As I said I think they way underestimated the 512gb demand and way overestimated the 128gb demand.

You say this yet unfortunately I've yet to receive my 128gb and Samsung just told me today that it's been delayed now to next week. Then there really should be no reason why anyone would be still be waiting on a 128gb pre-order. They certainly didn't overestimate anything.
 

Blues Fan

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You say this yet unfortunately I've yet to receive my 128gb and Samsung just told me today that it's been delayed now to next week. Then there really should be no reason why anyone would be still be waiting on a 128gb pre-order. They certainly didn't overestimate anything.

Why didn't you just cancel the order and get it somewhere else? Especially 128gb? Samsung could have 100,000 of an ATT variant just sitting in warehouses and they'd still find a way to make you wait over a month to get it.

This happens every time with people ordering from Samsung.com. You could place your order the first hour pre orders start and someone who ordered 10 days after you still gets it first while you still wait for yours. The same thing happened with the Note 8.

Tmobile currently has both models in stock, and Amazon currently also has both models of the unlocked version in stock.

Yet trying to buy directly from the manufacturer (Samsung) always seems to be a nightmare for the unlucky ones.

The fact you're waiting for a pre order 128gb model is unacceptable when you could easily got it at the carrier or unlocked at release day. This is a Samsung logistics issue IMO.

I'm lucky I got my pre order on time once again. I ordered unlocked 128gb on Aug 13th at the earliest time you could pre order. If this was mean I'd been raising hell and already canceled my pre order and would have gone straight to Tmobile or Amazon.com and ordered the unlocked one.

I don't know if this is a Digital River issue or Samsung. Every time there is a Galaxy pre order I read about how bad Digital River is. I think it's incompetence with Digital river partially and then Samsung for being clueless. Samsung should have ditched Digital River a long time ago.

Anyway, now that Amazon and B&H have unlocked models at the time of launch I will order from them next time. I just don't feel like rolling the dice again with Samsung.com
 

KupKrazy

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Why didn't you just cancel the order and get it somewhere else? Especially 128gb? Samsung could have 100,000 of an ATT variant just sitting in warehouses and they'd still find a way to make you wait over a month to get it.

This happens every time with people ordering from Samsung.com. You could place your order the first hour pre orders start and someone who ordered 10 days after you still gets it first while you still wait for yours. The same thing happened with the Note 8.

Tmobile currently has both models in stock, and Amazon currently also has both models of the unlocked version in stock.

Yet trying to buy directly from the manufacturer (Samsung) always seems to be a nightmare for the unlucky ones.

The fact you're waiting for a pre order 128gb model is unacceptable when you could easily got it at the carrier or unlocked at release day. This is a Samsung logistics issue IMO.

I'm lucky I got my pre order on time once again. I ordered unlocked 128gb on Aug 13th at the earliest time you could pre order. If this was mean I'd been raising hell and already canceled my pre order and would have gone straight to Tmobile or Amazon.com and ordered the unlocked one.

I don't know if this is a Digital River issue or Samsung. Every time there is a Galaxy pre order I read about how bad Digital River is. I think it's incompetence with Digital river partially and then Samsung for being clueless. Samsung should have ditched Digital River a long time ago.

Anyway, now that Amazon and B&H have unlocked models at the time of launch I will order from them next time. I just don't feel like rolling the dice again with Samsung.com

I don't know how many times I need to mention this, but I have been holding onto Samsung because of the $300 trade in credit for my old GS7edge. However, I am questioning if it's worth the wait any longer... I am down to 2GB storage on my Note 8 and really wanted to extra storage of the Note 9.

When I've pre-ordered with Samsung before - I've always did it soon after pre-orders started, and I never had an issue before. This time I did it about 10-12 days after pre-orders started - 2 days before launch - and it's been night and day from my previous experience. I do think it's sort of bull****, though. When I ordered - I was promised a Sept 16 week delivery. The week after I ordered, I noticed that the delivery dates for new orders was Sept 23. If you try to order it now, the delivery week is also Sept. 23. So, there has been no shift in delivery dates the last few weeks, and now mine is also pushed to the Sept 23 week. It really does not seem to me that the delay is due to too many orders.

Anyway, whatever - it's if it's pushed again next week, I think it's safe to say that I'll have to suck it up for another year.
 

Blues Fan

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I don't know how many times I need to mention this, but I have been holding onto Samsung because of the $300 trade in credit for my old GS7edge. However, I am questioning if it's worth the wait any longer... I am down to 2GB storage on my Note 8 and really wanted to extra storage of the Note 9.

When I've pre-ordered with Samsung before - I've always did it soon after pre-orders started, and I never had an issue before. This time I did it about 10-12 days after pre-orders started - 2 days before launch - and it's been night and day from my previous experience. I do think it's sort of bull****, though. When I ordered - I was promised a Sept 16 week delivery. The week after I ordered, I noticed that the delivery dates for new orders was Sept 23. If you try to order it now, the delivery week is also Sept. 23. So, there has been no shift in delivery dates the last few weeks, and now mine is also pushed to the Sept 23 week. It really does not seem to me that the delay is due to too many orders.

Anyway, whatever - it's if it's pushed again next week, I think it's safe to say that I'll have to suck it up for another year.

Like I said there is stock easily for 128gb. Simply incompetence by Samsung.

Someone could order it tonight on Samsung.com and will get it on Monday while no movement on your order.
 

sygnus21

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Like I said there is stock easily for 128gb. Simply incompetence by Samsung.

Someone could order it tonight on Samsung.com and will get it on Monday while no movement on your order.

I can't call Samsung incompetent for not seeing a $1000+ phone fly off the shelves the way it has

I believe the phone turned out to be more popular than even Samsung thought; especially given its $1000 price tag, a first for such a phone. And that the blue model is far more popular than the purple doesn't help matters as well.

I don't see incompetence here, just surprise. And honestly, I gotta believe the market is surprised as well. Though the critics love the phone the price was a concern.

BTW I was lucky enough to get my pre-ordered blue 512 on release day. I know others aren't so fortunate but hang in there. I've been where you are in other areas so I know.
 

Blues Fan

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I can't call Samsung incompetent for not seeing a $1000+ phone fly off the shelves the way it has

I believe the phone turned out to be more popular than even Samsung thought; especially given its $1000 price tag, a first for such a phone. And that the blue model is far more popular than the purple doesn't help matters as well.

I don't see incompetence here, just surprise. And honestly, I gotta believe the market is surprised as well. Though the critics love the phone the price was a concern.

BTW I was lucky enough to get my pre-ordered blue 512 on release day. I know others aren't so fortunate but hang in there. I've been where you are in other areas so I know.

I would have taken the purple then. Most of us slap big cases on it anyway. Also depends on carrier too. Like I said, Tmobile as of teh other night had both the 6gb and 8gb in stock as well as unlocked at Amazon. Might be certain carriers didn't have enough of their versions made.
 

TabGuy

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It's pretty simple, really. The product planner for Samsung completely guessed wrong on how many 512gb to produce. I think most of us would have done the same. The result is they had to be rationed once the demand was determined. I don't see any conspiracy here or some diabolical plot to get you to order direct. Just a massive mistake.
 

KupKrazy

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All this talk about how grossly they underestimated demand. I bet within 3 months time reports come out that sales for the Note 9 were mediocre and how they are looking to make a big splash with the S10. If they underestimated it, then they had very low expectations it seems. I personally know of no one who has or ordered a Note 9. Every Best Buy around me has the 128 ready for pick up in 1 hour. The only place there is a 128 shortage is Samsung. So in no way do I believe they underestimated the 128.

512 could have been underestimated but I feel if so, then they really thought no one would buy it. How many people in this forum have their 512s? Is it even 10? If this forum represented a sample of a quarter of a percent (.25%) of the population, that would make it 40 phones for each 1%. That's 400 phones for 100%. LOL I know it is crappy statistics full of holes but they are making it seem like thought they would sell less than 5k globally. In that case, why did they even bother to produce it? Probably won't even break even with the extra assembly line.

Just venting. Hahahaha!
 

Blues Fan

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All this talk about how grossly they underestimated demand. I bet within 3 months time reports come out that sales for the Note 9 were mediocre and how they are looking to make a big splash with the S10. If they underestimated it, then they had very low expectations it seems. I personally know of no one who has or ordered a Note 9. Every Best Buy around me has the 128 ready for pick up in 1 hour. The only place there is a 128 shortage is Samsung. So in no way do I believe they underestimated the 128.

512 could have been underestimated but I feel if so, then they really thought no one would buy it. How many people in this forum have their 512s? Is it even 10? If this forum represented a sample of a quarter of a percent (.25%) of the population, that would make it 40 phones for each 1%. That's 400 phones for 100%. LOL I know it is crappy statistics full of holes but they are making it seem like thought they would sell less than 5k globally. In that case, why did they even bother to produce it? Probably won't even break even with the extra assembly line.

Just venting. Hahahaha!

I agree. I think the OVERALL sales for the Note 9 will be so so. With sales of the 512 a lot more than expected, but the 128 model being well less than expected so overall you get not so good sales. I'm not sure of the profit margins though. If they sold a lot more 512 than expected but sold a lot less 128 than expect it could come out to a wash. The Note 9 seems more popular than the S9 at launch this year.
 

stackberry369

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Ok, I know everyone is saying production issues by not making enough which makes sense, but it seems the carriers, Best Buy, Amazon are not having as severe of an issue as Samsung.com is.

Is this simply the case that maybe Samsung allocated a certain amount for carriers and big box retailers?

I think part of the reason is they didn't expect demand for the 512gb to be as high, however with Samsung offering high trade in amounts along with Best Buy as well was it could be that caused more to splurge.

I think a larger part though is simply a SNAFU once again with Samsung.com orders and not allocating enough for samsung.com purchases.

I wonder with Black Friday and Christmas sales if there will be issues with supply as well.

The way the samsung.com pre order delays are going it might be better to cancel and wait until black friday LOL with orders now getting pushed into the month of October.

Samsung just vastly underestimated the popularity of the 512 GB note 9
 

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