My issue is a person at work was trying to find out why my phone would not hook up to Fb or yahoo, and she said she set it back to factory settings?? I have pictures but that is it, I know nothing about phones , and I lost all my contacts. Is there a place where it stores everything or can I set it back to before she made this change?? My google account does not exist as I tried to access it and makes me start a new one. Any and all answers are greatly appreciated, and if you could provide step by step instructions please.