something wrong with the usb port on acer r 13?

[preppystud]

when i use the optical mouse, sometimes the light in the usb mouse will suddenly disappear. then i won't be able to use the mouse again even after plug it in the usb port again.

at first, i thought that maybe my optical mouse is an old one, so it may not be compatible with the chromebook.

then i tried it with another optical mouse, when i plug it in, it still doesn't show the light under the mouse. it will work if i restart the chromebook.

one time, i unplugged the usb mouse, then plugged it in again. it stopped working. it doesn't happen all the time though.

after i restart the chromebook, the mouse will work again. it has happened probably everyday when i use it.

today, i tried to plug in a usb external hard drive, after the mouse stopped working, somehow the chromebook can still recognize the external hard drive.

this is a refurbished chromebook. is there something wrong with this usb port？ i already updated the chromebook to the latest version.

 

[B. Diddy]

Do you have a USB-C to USB-A adapter? If so, try plugging the mouse into the USB-C port and see if the problem still happens.

 

[preppystud]

i am now using another mouse, i haven't had any problems so far. so i am guessing that it is that particular mouse's problem. when i used it with the chromebook, it stops working daily.

 

[B. Diddy]

What brand and model is the problematic mouse? If it's really old, there might be some incompatibility.

 

[preppystud]

microsoft comfort optical mouse 3000. it has this extra magnifier function. maybe that is why it is causing the problem.

i tried to plug it in again, it instantly destroyed the usb port. because when i plug in the other optical mouse that i was using, it also stopped working. then i had to restart again.

somehow this mouse caused the chromebook system to malfunction?

 

[B. Diddy]

I looked it up -- that's a sixteen year old device! Whatever's happening, it probably has to do with incompatibility, so I'd rely on some other mouse.