Mine appears to be having a connection issue in the speaker, or the speaker is just shot. I had a phone call come in and the sound just didn't seem right. Had my wife call me afterwards and when I moved the screen at all, the audio would completely cut out. Go figure though, happens 2 minutes after the Sprint store closed. So tomorrow after work or during lunch will be heading to the Sprint store to exchange my phone out as I have had it a total of two weeks. They can't blame me listening to music too loudly as I haven't used it to play music and I actually still have the default ringers and stuff on it.