- Jun 20, 2015
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So for the last 2 years I've always been ordering Spigen cases/screen protectors for every single phone that I've owned and I change phones every 2 months so that's a lot of cases / screen protectors that I've bought.
Recently, Spigen has started to trick customers (at least that's how I see it) by displaying items that are not available and it says in a small fine print on the right that it will be available in around 10 business days (or more in some cases)
So the first time it was with the Note 7, I ordered a case and a screen protector and applied a $20 USD discount by using my reward points. 2 days later I noticed that my order isn't moving, so upon contacting them, they said that my order has been back ordered as the case is not available yet and would require another 15 days or so.....
so I canceled my order and got it from Amazon delivered ot my house in 48 hours! go figure!
They refunded my process but they cannot refund the reward points which I used for the discount so that was my first $20 USD loss.....
I emailed them telling them that if they look into my order history, they would see that I am a loyal customer and do something about it but they didn't even bother replying....
now the same exact thing happened with my Galaxy S7, seems like the glass screen protector wasn't available and they won't ship 1 item only even though they had the case in stock, so as I wasn't ready to wait for another 10 business days, I canceled the order and again, I got it from Amazon. Heh....
I again lost my $20 USD reward points that I used as a discount and I emailed them telling them that they lost my business forever due to this as they are tricking customers to place orders and pay for items that aren't even available! why put it? or at least make it more obvious that it's not available! I told them that I am very disappointed and they lost my business forever......no one cares, they processed the refund and closed the case.
this is customer service at its worst. Never again buying anything from Spigen
Recently, Spigen has started to trick customers (at least that's how I see it) by displaying items that are not available and it says in a small fine print on the right that it will be available in around 10 business days (or more in some cases)
So the first time it was with the Note 7, I ordered a case and a screen protector and applied a $20 USD discount by using my reward points. 2 days later I noticed that my order isn't moving, so upon contacting them, they said that my order has been back ordered as the case is not available yet and would require another 15 days or so.....
so I canceled my order and got it from Amazon delivered ot my house in 48 hours! go figure!
They refunded my process but they cannot refund the reward points which I used for the discount so that was my first $20 USD loss.....
I emailed them telling them that if they look into my order history, they would see that I am a loyal customer and do something about it but they didn't even bother replying....
now the same exact thing happened with my Galaxy S7, seems like the glass screen protector wasn't available and they won't ship 1 item only even though they had the case in stock, so as I wasn't ready to wait for another 10 business days, I canceled the order and again, I got it from Amazon. Heh....
I again lost my $20 USD reward points that I used as a discount and I emailed them telling them that they lost my business forever due to this as they are tricking customers to place orders and pay for items that aren't even available! why put it? or at least make it more obvious that it's not available! I told them that I am very disappointed and they lost my business forever......no one cares, they processed the refund and closed the case.
this is customer service at its worst. Never again buying anything from Spigen
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