Sprint Galaxy S5 Incoming Calls Wouldn't Work On LTE

[GoreJak]

My phone is not rooted with Android 4.4.2 and Baseband AND2. Yesterday afternoon all of the sudden I couldn't hear after I answered the call, also the other end could not hear me. Neither worked, using the speaker or not. So far I have tried everything that I know except performing the factory reset. From pulling the battery, update PRL, with Wi-Fi on or off, different locations; However, it would work normal on CDMA mode or third party app like Viber, even video chat on Hangout. Any suggestions would be helpful. Thanks for your time.

 

[ttwiitch]

This happens when someone calls you or you call someone?

Sent from my Nexus 5 using AC Forums mobile app

 

[GoreJak]

Problem is only on incoming calls.

 

[ab304945]

That's weird. Do you have it in lte only mode. If so change it to cdma/lte. And see if it works.

Calls dont use LTE. When you make a call or receive a call, you lose LTE and go to cdma while on the call. When you hang up it goes back to lte right away.

Posted via Android Central App

 

[GoreJak]

My phone has
CDMA
LTE/CDMA
GSM/UMTS
Automatic
I had tried them all, no luck. It doesn't have LTE only mode.

 

[GoreJak]

Latest Update: After system updating the phone with Sprint rep. and technical support personnel. Still no luck, they were advising me to take the phone to the store for a repair which I agreed and signed up for the insurance as well. After I hung up with them and tested my phone again and it worked since. My phone is back to normal for now.