Sprint is shuttering stores and laying off repair techs to help cut its losses

[Ry]

Sprint is shuttering stores and laying off repair techs to help cut its losses

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[Almeuit]

Ouch..

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[cgardnervt]

To bad for Sprint but more importantly the employees that have lost their jobs...

 

[morami]

I feel for those guys, but you gotta admit that some of those places are a disaster with very little real customer service.
My opinion, anyway.

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[Bigballer]

wasn't their "network vision" supposed to recoup some costs, ya know from electricity and heat and whatnot

 

[msndrstood]

Not much of a surprise. Usual procedure when mergers happen. They look at underperforming stores and close them. Every business does this. In my area there are 4 Sprint retail stores within 5 miles, overkill for any retailer.

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[Almeuit]

Not much of a surprise. Usual procedure when mergers happen.

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You mean potential mergers? I haven't seen a confirmed one .

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[msndrstood]

You mean potential mergers? I haven't seen a confirmed one .

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No, I think it's a done deal. Since July 2013. (I was taking about Softbank, after thinking about it, I think you might be thinking TMo, )

http://newsroom.sprint.com/news-releases/sprint-and-softbank-announce-completion-of-merger.htm

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[Almeuit]

No, I think it's a done deal. Since July 2013. (I was taking about Softbank, after thinking about it, I think you might be thinking TMo, )

http://newsroom.sprint.com/news-releases/sprint-and-softbank-announce-completion-of-merger.htm

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Oh Yep I thought you meant the potential T-Mobile / Sprint one :sly:

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[Golfdriver97]

Not good either way...

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[sierrajinx9]

Sprint is only doing what every other carrier learned a long time ago... Don't have a bunch of stores, and only have 1 store in a radios have staff trained to fix.... Verizon, AT&T and US Cellular both had multiple stores in the area. Within the last 3 years, they came in, closed all their stores, bought out all the authorized agents and reopened big stores... Verizon & US Cellular both hire a large amount at both stores... They sell phones and have techs that can repair phones on site... TMOBILE only has a larger retail store and now sprint... who has a corporate store in the mall, and across the street a corporate store... none of which can fix a phone, you must drive 35 min south to Kenosha... The Age of "Convenient" locations has gone... 1 Store per city that can do it all... less employee's more offering... sad but true

 

[dpham00]

Not much of a surprise. Usual procedure when mergers happen. They look at underperforming stores and close them. Every business does this. In my area there are 4 Sprint retail stores within 5 miles, overkill for any retailer.

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I saw 3 tmobile stores/kiosks within a quarter mile area once

dpham00, Android Central Moderator
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[sliver108]

I wasn't really shocked about this when I found out weeks back. They are just an irresponsible company in general. I feel bad for the people that lost their jobs.

 

[mrsmumbles]

I'm curious though if they'll be turning things around. The new management seems to be pretty intense but the network needs a ton of building up or something.

Right now though I'm not happy with either the network or CS. And I'm very suspicious of the possible policy of Boost Mobile because I pay automatically yet they claim I had 5 not-on-time payments since September? How is that possible? So I'm switching to Aio this weekend but I still have my dumbphone Sprint line for another year unless I pay the etf. :-(

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[sliver108]

I'm curious though if they'll be turning things around. The new management seems to be pretty intense but the network needs a ton of building up or something.

Right now though I'm not happy with either the network or CS. And I'm very suspicious of the possible policy of Boost Mobile because I pay automatically yet they claim I had 5 not-on-time payments since September? How is that possible? So I'm switching to Aio this weekend but I still have my dumbphone Sprint line for another year unless I pay the etf. :-(

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Everyone knows the first step when there is massive blood loss...stop it. The first order of business should have been to stop the tremendous amount of subscriber loss. Realize that even a huge credit will still allow a profit long term and less bad press. But what do they do lol... They pull a T-Mobile and now want to buy other contracts out from competing carries. That makes sense, use expensive CAC's to put people in a ship that is taking on water lol...idiots.

 

[mrsmumbles]

Everyone knows the first step when there is massive blood loss...stop it. The first order of business should have been to stop the tremendous amount of subscriber loss. Realize that even a huge credit will still allow a profit long term and less bad press. But what do they do lol... They pull a T-Mobile and now want to buy other contracts out from competing carries. That makes sense, use expensive CAC's to put people in a ship that is taking on water lol...idiots.

Well said. I'm amazed by how bad they are at this point - in my experience.

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