Sprint.....Killem' with Kindness

[jeff1974w]

Sprint has offered to swap out my ET4G that has been crippled by the ICS update with a brand new Galaxy Nexus 4G lte device at no charge, and no contract extension!

SWEET DEAL...

I'll be rocking jellybean by the end of the week!

 

[el_mariach]

I'll be rocking jellybean by the end of the week!

Hate to sound like a sad sport, but unfortunately there are no plans to update galaxy nexus to the jelly bean os. That's what got me thinking about switching to at&t. Android seems to get more support on gsm networks.

Sent from my Nexus 7

 

[jeff1974w]

Hate to sound like a sad sport, but unfortunately there are no plans to update galaxy nexus to the jelly bean os. That's what got me thinking about switching to at&t. Android seems to get more support on gsm networks.

Sent from my Nexus 7

root and rom

 

[DEF3NDER]

Did you ota or manual? I need this deal lol. Ics is perfect on my e4gt but I can still take it in a cry and whine if I can get a nexus out of it.

Sent from my SPH-D710 using Android Central Forums

 

[jeff1974w]

Did you ota or manual? I need this deal lol. Ics is perfect on my e4gt but I can still take it in a cry and whine if I can get a nexus out of it.

Sent from my SPH-D710 using Android Central Forums

OTA

 

[Dark_Knight2]

No freaking way. That is an awesome deal. Im going to be making this call asap

 

[jeff1974w]

No freaking way. That is an awesome deal. Im going to be making this call asap

i couldnt believe it either.

 

[LS14EVR]

This is why I didn't question Mobil Toys when they said a new phone for me was on a 1 week backorder. I asked if I was going to be getting a refurb or a new phone, and he says, well there's really not a lot of them out there yet, so it will be new. Hence the 1 week backorder. I think (hope) they are going to give me a Galaxy SIII. I'd be happy with that.

 

[asd216]

This is just sad... Scam artists...

Sent from my EPIC 4G Touch!

 

[asd216]

Hate to sound like a sad sport, but unfortunately there are no plans to update galaxy nexus to the jelly bean os. That's what got me thinking about switching to at&t. Android seems to get more support on gsm networks.

Sent from my Nexus 7

Actually, they're doing one more ICS update before JB

Sent from my EPIC 4G Touch!

 

[88cavalierz24]

since when was the nexus an update to the e4gt?

 

[hevenz1]

Sprint has offered to swap out my ET4G that has been crippled by the ICS update with a brand new Galaxy Nexus 4G lte device at no charge, and no contract extension!

SWEET DEAL...

I'll be rocking jellybean by the end of the week!

What all did you tell them? how many times did you need to call?

 

[Dark_Knight2]

since when was the nexus an update to the e4gt?

Sense nexus devices are better supported by google and it has jellybean

 

[hevenz1]

I just called and was ing about battery life amongst os instability.. the sprint rep said he'd check his known issues for the ics upgrade and said there was no issues regarding ics and poor battery life.. in essence he told me i was SOL..... dodnt sprint reps all have the same info?

 

[CRS1]

I just called and was ing about battery life amongst os instability.. the sprint rep said he'd check his known issues for the ics upgrade and said there was no issues regarding ics and poor battery life.. in essence he told me i was SOL..... dodnt sprint reps all have the same info?

LOL....these people at Sprint are really something. I had one Rep in a corporate store tell me she has never heard of any issues with the ICS update on the S2 and I had another rep\tech on the phone tell me the same. That I am the 1st one to report any issues regarding G4 and battery life issues after ICS update.

Go figure...

 

[jeff1974w]

What all did you tell them? how many times did you need to call?

the last time i spoke to them was about 5 months ago about issues with the phone and sprint service. the ICS update just made everything worse.

the key is to take notes, keep track of everyone you talk to, and try to deal with the same person everytime.

this was not just a unjustified complaint as it goes back 5 or so months.

 

[Samsmalls]

the last time i spoke to them was about 5 months ago about issues with the phone and sprint service. the ICS update just made everything worse.

the key is to take notes, keep track of everyone you talk to, and try to deal with the same person everytime.

this was not just a unjustified complaint as it goes back 5 or so months.

Can you request to speak with a prior CSR? Or do you just give the history to the current rep?

 

[LS14EVR]

Can you request to speak with a prior CSR? Or do you just give the history to the current rep?

The current rep has to look back at all the notes on file and get up to speed. Just went through this last night when I called for a 3rd time.

 

[eze036]

word enjoy... i wish they can turn my nexus s 4g into a galaxy nexus

 

[jeff1974w]

Can you request to speak with a prior CSR? Or do you just give the history to the current rep?

after i get my replacement phone, i will share more detail in how i went about it