Sprint SERO exchange process?

[eyecon82]

This is a legacy plan, in which only telesales can help you, not even corporate stores can even process an upgrade....

So the question is, how do SERO customers deal with this exchange?

 

[srkmagnus]

This is a legacy plan, in which only telesales can help you, not even corporate stores can even process an upgrade....

So the question is, how do SERO customers deal with this exchange?

I’m not sure that there is any documentation on this; however, you should be able to still walk into a store and receive a replacement. To be safe, I would suggest calling customer service first and ask them to send you a replacement, or arrange for one to be picked up in store.

 

[eyecon82]

Any other SERO users here?