Sprint update

eeyore6802

Well-known member
Nov 10, 2010
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Has anyone done this update? My mother in law updated her note 4 the other day and had nothing but issues, although I don't know what update she did. This is the update notice I got, but haven't done anything yet until I can figure out what it is. Has anyone done this yet?
 
Your image didn't get posted but I assume the update is N910PVPU4DPH4. No Sprint changelog is available yet but I assume it's the latest security updates and maybe a minor fix or two. I loaded it, no problems.
 
Ya don't know why the pic wouldn't load, but yes you are correct, that it was it showed. Thanks for your feedback that you had no issues. If I continue to hear the same, then I'll probably just go ahead.
 
When I installed the N910PVPU4DPH4 update on my Sprint Note 4, I had nothing but problems.

  • It would freeze and reboot on its own many times a day.
  • Sometimes the reboot process would not finish because it would get stuck on a bootloader screen, so I would have to remove and reinsert the battery to reboot the device.
  • A lot of times the screen wouldn't even turn on no matter how many times I press the Power or Home button, so again I would have to remove and reinsert the battery to reboot the device.

I did a factory reset, removed the micro SD card, and even bought a new battery for it to see if the problem would go away, but nope, the freezes and auto-reboots just kept coming.

So I took the phone to the Sprint store and described my problem to the tech support. He said a lot of customers have been coming in lately with the same exact problem and it's because of the PH4 Software Update. After they spent a couple of hours trying to fix my phone, they declared my phone unfixable and said they'll send me a new Note 4 replacement in a couple of days.

I've had my Note 4 replacement for about a month now with all my apps installed. Everything is running smooth and battery life is great. Zero problems. The only thing I haven't done yet is install the PH4 update. I'm hesitant to install it again after the stress and frustrations I went through.
 

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