Start up Failed

[jibberishballr]

Hey Everyone!

Looking for the best place to start here. If I'm in the wrong subforum please let me know. I did some Googling and became further confused on how to solve this issue. Wondering what's the best way to solve this (ideally without a hacky workaround).



I'm unable to boot into my OS on my phone and any options within the bootloader (black screen) don't work and clicking them just gets me back to this screen. From googling it looks like I'll have to flash it in some way (which is a bummer and I don't have much experience with).

I also get something that says "Failed to verify hab image boot " and "failed to validate boot image" when attempting to go to recovery mode.

Phone is a Moto G6, OS was Pie I believe. No firmware or any weird software installed prior and this came out of nowhere (my kid had the phone for 5 mins and I ended up on this screen).

Help is much appreciated!

Thanks in advance!

 

[mustang7757]

Hi, welcome!

Can you get in recovery?

 

[jibberishballr]

Hi! Unfortunately I can't. Anything I go (see list below) into from the bootloader (black screen) takes me back to this screen with error messaging. If I turn the phone off, I'm back to this screen as well.

The options I have to select from are:

• BOOTLOADER LOGS
• SWITCH TOOLS MODE
• QCOM
• BP TOOLS
• BARCODES
• FACTORY MODE
• POWER OFF
• RECOVERY MODE
• RESTART BOOTLOADER
• START

 

[mustang7757]

Hi! Unfortunately I can't. Anything I go (see list below) into from the bootloader (black screen) takes me back to this screen with error messaging. If I turn the phone off, I'm back to this screen as well.

The options I have to select from are:

• BOOTLOADER LOGS
• SWITCH TOOLS MODE
• QCOM
• BP TOOLS
• BARCODES
• FACTORY MODE
• POWER OFF
• RECOVERY MODE
• RESTART BOOTLOADER
• START

What happens in that menu if u choose start ?

 

[jibberishballr]

What happens in that menu if u choose start ?

It goes back to the original screen (from the screenshot i posted in the first post: i.e. start up failed)

 

[B. Diddy]

Welcome to Android Central! Have you tried the Software Repair Assistant, as suggested in that error message? www.verizonwireless.com/support/knowledge-base-209211/. (This program is a Verizon exclusive, so I'm assuming your Moto G was originally from Verizon, correct?)

 

[mustang7757]

It goes back to the original screen (from the screenshot i posted in the first post: i.e. start up failed)

Choose either factory mode with probly be factory reset (but no choice at this point) or recovery

 

[jibberishballr]

Welcome to Android Central! Have you tried the Software Repair Assistant, as suggested in that error message? www.verizonwireless.com/support/knowledge-base-209211/. (This program is a Verizon exclusive, so I'm assuming your Moto G was originally from Verizon, correct?)

I tried this software and it continually sits on at this point:

 

[jibberishballr]

Choose either factory mode with probly be factory reset (but no choice at this point) or recovery

If I choose anything from those selections, it takes me back to the same original screen I posted.

 

[jibberishballr]

Welcome to Android Central! Have you tried the Software Repair Assistant, as suggested in that error message? www.verizonwireless.com/support/knowledge-base-209211/. (This program is a Verizon exclusive, so I'm assuming your Moto G was originally from Verizon, correct?)

I think because I attached an image it's going through moderation. When i use this software it gets stuck on "processing device information" and doesn't get any further.

 

[B. Diddy]

I think because I attached an image it's going through moderation. When i use this software it gets stuck on "processing device information" and doesn't get any further.

I approved it.

 

[jibberishballr]

Am I at the point where it needs to be flashed and if so how do I go about that the right way?

 

[Scott337]

As I mentioned on the other forum you posted in.....if you don't have a Verizon specific model, try the Lenovo Software Repair Assistant. It's similar to the Verizon Software, but made for Moto's unlocked phones that aren't Verizon specific.

 

[jibberishballr]

As I mentioned on the other forum you posted in.....if you don't have a Verizon specific model, try the Lenovo Software Repair Assistant. It's similar to the Verizon Software, but made for Moto's unlocked phones that aren't Verizon specific.

Thanks, I downloaded what I hope is the right one (https://support.lenovo.com/us/en/downloads/ds101291) and am attempting to flash now.

 

[jibberishballr]

It worked! Thanks for the suggestion @Scott337!

 

[Scott337]

It worked! Thanks for the suggestion @Scott337!

Awesome! Glad that worked out well for you.