Stock HTC 10 Amazon app not updating

[Mugenized]

The preinstalled Amazon app on my HTC 10 is on version 8.2.100 and doesn't update. Whenever I use it, I get the prompt to update and when I click on the button to do so, it just opens another page in the app but doesn't give me an update option. From what I can tell, this app is actually the Amazon Underground app from a while back. Installing the Amazon shopping app from the Play Store (version 12.xx) doesn't remove or change the preinstalled app either. Does anyone have the same issue or a solution for this? Thanks.

 

[SpookDroid]

The Amazon app (not the shopping one), since it allows you to access apps, is not available through the Play Store and cannot be updated 'natively'. You need to manually download from the Amazon site (which is probably the page it's taking you when you hit 'update') and manually install from there (you need to allow installation from 'unknown sources' as well; it should prompt you to enable if it's not).

 

[Mugenized]

Yeah, I'm aware that this is the one that isn't in the Play Store. When I click to update it from the app's prompt, it brings me to the app's page within the app itself but the only option that pops up is Open, not update. I already have the install from unknown sources checked as well.

 

[SpookDroid]

Try downloading and installing from here.
https://www.amazon.com/gp/mas/get/a...ag=hawk-future-20&ascsubtag=UUacUvbUpU5875368

 

[Mugenized]

It's weird, I tried that route before. First, I opened that link with the app and it brings me to the same page in the app itself where it only gives me the option to open. If I open it in my browser and I click to download, it'll just launch the Amazon app which puts me in the same situation. Thanks for the suggestion, though.

Not sure what the deal is. I've cleared all cache and data and that didn't help. Has anyone else have this happen with the stock Amazon app on their 10?

 

[SpookDroid]

Clear defaults from the Amazon app (so that the download doesn't open the app). You need to download the APK. If you want, try it on your computer and transfer the APK to your phone. Then install there.

 

[Mugenized]

Thanks, not sure why it didn't occur to me to open the d/l link on another tab but I did just that and I was able to install the APK. I think it's the latest version (12.2.0.200) but it still says an upgrade is available and puts me back in the same loop as before. Whatever, at least it's not 4 full versions older!

 

[SpookDroid]

Maybe it's an update to an app you have installed? or to the Amazon video app?

 

[Mugenized]

Nope, the only other Amazon app I have is Amazon Music and that was recently updated through the Play Store. I thought it might've been due to the preinstalled Kindle app that I disabled but I enabled it and it was updated by the Play Store.

 

[SpookDroid]

Weird. Have you tried clearing the app's cache? Or maybe uninstalling (if possible) and re-installing now that you have the APK?

 

[Mugenized]

Yeah, I tried clearing all data and I can't completely uninstall it since it was baked into my VZW 10's ROM.

 

[Geezerb]

This is happening with all devices. It's a problem with Amazon. I have paid apps that are not working anymore due to this glitch. Can't get my work email.