Stock SMS Glitch

[isaiah32]

When tapping a link from the SMS/MMS app - it opens to a blank screen. In order to see what is intended, you have to drag the window partially down or go to the menu and tap open in browser.

 

[altobobcat]

Has this always been happening or something that developed over time? Try clearing cache for the messaging and browser apps to see if that resolves your issue.

 

[LdotAdot13]

When tapping a link from the SMS/MMS app - it opens to a blank screen. In order to see what is intended, you have to drag the window partially down or go to the menu and tap open in browser.

Now that I think about it, this has been happening to me since day one. Thought it might've just been a bad link.

 

[isaiah32]

Yes, it's always been happening. Clearing cache in both apps hasn't resolved it.

 

[altobobcat]

Are you using the stock browser or a third party browser? Also does this happen when opening links within other apps?

 

[PRGDR]

When tapping a link from the SMS/MMS app - it opens to a blank screen. In order to see what is intended, you have to drag the window partially down or go to the menu and tap open in browser.

That is weird indeed, if it happens with the stock Messages application you should think of reporting it as a bug.

 

[isaiah32]

Right now I'm using the stock browser but it actually opens in the stock browser when you tap 'open in browser' but whatever native browser the messaging app defaults to won't open it normally. Like I said, if you swipe down as if you're going to minimize the window, it appears as if it was already open.

 

[fgcchevy]

This is something that has bothered me from day 1. I just recently realized by touching the menu button, you can open in the browser. How do we report it as a bug? Tia

 

[gdigenis]

Mine does the same thing. I use stock browser and cleared it's cache and the stock messaging cache as well

 

[mysterygirl]

Same issue here. Haven't been able to find a solution.

 

[isaiah32]

FYI I'm on a live chat w/ Samsung. The agent had me boot the phone in safe mode to see if the issue would happen w/o third-party apps running. It works in safe mode so his suggestion is: Sameera K: It seems to be issue with some third party app on the phone that is causing issue. In this situation you have two options to fix the issue from your end.
Sameera K: The first is to uninstall third party apps one after the other and check the result periodically. The other option is to factory reset the phone so this would help you to fix the software glitch on the phone if any.

 

[shaw1234]

It tries to open the link in the messaging app mini browser. Happens to me to. There was another thread about this. Links will open in your default browser if you use a different messaging app. It's stupid, but I just use the Verizon messaging app now and opens links fine.

 

[anon(10010578)]

Same... That is another issue I found. I had to take the link and copy/paste to another browser. SUCKS!

 

[isaiah32]

I spoke too soon. The first link opened but then it went right back to opening to a blank page. The Samsung agent's suggestion is to factory reset the phone but I already did that the other day.

 

[anon(10010578)]

I spoke too soon. The first link opened but then it went right back to opening to a blank page. The Samsung agent's suggestion is to factory reset the phone but I already did that the other day.

Won't resolve. I have done that and had the rep last night do the restore on the phone at the store. Still does it... Still crashes as well while typing. (another issue, but not related)

 

[WatermelonSlim]

I have the same issue. There is a thread about it somewhere, and another thread in the Galaxy S7 forum where they're experiencing the issue too. Definitely a bug.

 

[altobobcat]

Alright - I have done some more digging and have come up with the following.

The built-in browser is a feature of the stock messaging app. As annoying as it is, it seems that it can't be disabled either.

As a workaround, by using a third-party messaging app you wont have this issue anymore.

 

[WatermelonSlim]

Alright - I have done some more digging and have come up with the following.

The built-in browser is a feature of the stock messaging app. As annoying as it is, it seems that it can't be disabled either.

As a workaround, by using a third-party messaging app you wont have this issue anymore.

I installed the Google Messenger app. It doesn't have this issue, but it also doesn't let you lock individual messages. So it fixed one problem for me but created another.

 

[altobobcat]

I installed the Google Messenger app. It doesn't have this issue, but it also doesn't let you lock individual messages. So it fixed one problem for me but created another.

I see your predicament but life is full of compromises my friend! Guess you're going to have to choose between the privacy of your messages and the inconvenience of opening links in that way.

Having said that, you should never have been put in that position to choose in the first place. It's a nice idea by Samsung but executed poorly and at the very least you should have the ability to switch it off.

 

[ajb1965]

Been having this same issue, glad it's not just me. I just use the open in browser option, but agree it's a pain and hope it gets fixed