Straight Talk ATT data usage problem!

[Ian B]

I currently have the $45 plan which gives me 3gb of data per month. 90% of the time I am on wifi but on the way to work and back home I stream google play music. Yesterday I got a text from them that I reached my 3G high speed and would get slowed for rest of cycle ending on 10/14/14. I checked the data usage on the phone and showed 2.2gb used. I texted to Straight Talk 611 and they responded with 2.22gb used. So, looks like they are wrong for slowing me down.

I called today and the guy stated that I only used 2.22gb but had hard time getting me the additional 800mb. He then transferred me to data usage dept and the girl checked but stated some new system they have showed I have used 3.1gb by today. I explained the previous rep statements and stated the newer software they use in corporate is accurate and could not give me the additional 800mb. I said the system has to be wrong and My phone data usage matches data Straight Talk text. I asked her to speak w supervisor but after 15 mins on hold the supervisor was still on the phone and she took my info to have the supervisor call me tomorrow.

Any suggestions how I should handle the call back??

I asked the rep to give me some daily usage details and noticed something. I typically go to sleep around 11pm till 6:30am the next day. The phone is always on my wifi network at home. During this sleeping time the phone appears to get off wifi and somehow pull data between 25-100mb during that time frame. I had Straight Talk for over a year and never an issue of overage. Should I put the phone on airplane mode overnight or is there an app to check which ones are pulling data while I sleep??

Tia,

Ian. B

 

[mrsmumbles]

Why bother with ST? They throttle unfairly and you just found that out. Switch to Cricket, much better experience and on ATT towers.

 

[dizzle16]

I'm gonna switch to metro next month. Just paid my damn T-Mobile bill yesterday but I found out today after my 3gb are up I get throttled down to 2g on T-Mobile. For the same $60 on metro I get unlimited 4g. If only I could rewind time. This 2g **** is for the birds

Posted via...The One

 

[mrsmumbles]

Does Metro let you byop?

 

[Ian B]

got it all sorted out yesterday with supervisor, the issue is that straight talk servers are lagging behind at T tower server information. AT&T is the one that is catching the data usage at 3.0 and above and triggering the throttling of the account. Couple of days for Straight Talk service to get that information and when I send a text to them that I have 3 gigabytes of data will show. no biggie as I'm in a min wifi pretty much like the time and the plan will renew on Tuesday.

Ian B

 

[April920]

Does Metro let you byop?

Yes u can byop

 

[mrsmumbles]

Yes u can byop

That's good to know. I had thought they were like Boost and you had to buy a phone just for them.