Tactile issue in the middle of the screen

[pabloibargoyen]

I recently noticed that I have this tactile issue in the middle of the screen of my brand new s6 edge+. Don't have a clue what could be the problem. Please Help

 

[B. Diddy]

Welcome to Android Central! The digitizer is probably defective. Bring it back to the store for an exchange, or contact Samsung for warranty repair.

 

[pabloibargoyen]

Welcome to Android Central! The digitizer is probably defective. Bring it back to the store for an exchange, or contact Samsung for warranty repair.

Thanks. I've contacted Samsung but is not covered by warranty because I bought it in my last travel to Italy. I live in Argentina. Samsung doesn't have international warranty. Any other suggestions to try to fix it. Could it be a software problem? I'm a bit disappointed. The phone has less than a month of use.

 

[pabloibargoyen]

Did the test. This is the result

 

[B. Diddy]

There might be some DIY videos on YouTube for digitizer replacement, but on a quick search, I could only find it for the S6 Edge (not the Plus). If you can't find a how-to video for that, then I would bring it to a local repair shop and pay them to replace the digitizer.

 

[pabloibargoyen]

Are this issues common? How could be possible? The idea of open a high end phone with less of a month of use is almost unacceptable.

 

[B. Diddy]

I wouldn't say it's common, but this kind of thing does crop up from time to time on the forums. Unfortunately, among the thousands and thousands of units that are produced, some are bound to have a defect--that's why warranties are so important (and why their presence or absence should always be a consideration when purchasing), and why insurance can be a good idea as well.

 

[pabloibargoyen]

U are right. Aside of this issue in my s6 edge+ I had another problem with a asus zenphone 2 that I bought for one of my kids. The phone suddently fails showing a USB icon at the screen and nothing else. Can't go forward. Called asus and they told me that is a software issue due to a short circuit at the mini USB port probably because of dust. Anyway. Is dead. I'll post a picture

 

[pabloibargoyen]

 

[B. Diddy]

Ugh, that's some bad luck. Maybe you should buy a lottery ticket--you're due for some good luck!