Text messages failing Note 9.

[GeoGoGo]

Hello Everyone!

I am having an issue with both my fiancé's and my Note 9. We live in a area with terrible Sprint service. We get about 2 to 3 bars roaming. The last few months, it seems like since the update to Android 9 we are having a terrible time texting. Nine out of ten texts fail and need to be resent. Two out of every ten fail and have to be deleted. Rebooting the phone does not seem to help. We are both connected to our home wifi and wifi calling is enabled.

The strange thing is that this occurs almost exclusively at our house. I work out in the boonies and barely get one bar of roaming if I am lucky but have no issue sending texts. I don't know if this is a carrier issue or a phone issue.

Both of our Note 9s Are running Android 9, Baseband version: N960USQS1CSD1, kernel version: 4.9.112-15119493, build number: PPR1.180610.011.N960USQS1CSD1.

If there is any additional information that might help find a solution to this issue, I will gladly get it for you. I look forward to any thoughts, ideas, suggestions, or opinions. Thank you all in advance for the time and have a great day!

Respectfully,
George D.

 

[dekatch]

talking about text sms or some messenger?

 

[Rukbat]

The big problem is that you're using the wrong carrier. You don't choose a carrier by price, plan or the phones they sell, you choose one by the amount of signal you get where you need signal. And that means inside your house if you plan on using the phone inside. (Sprint has a great signal on my niece's front steps, her rear deck, both sides of her house ... but only in one pane of one window inside.) So your best bet, regardless of money, would be to switch carriers.

Install LTE Discovery to see what kind of signal strength you're getting. Any number under 100 is good. (It's a negative number, so a lower number is a higher signal strength.) If you're running around -107db or weaker, there's nothig you can do - you won't be getting anything with Sprint.

Things that work strictly on WiFi, like WhatsApp, or Facebook Messenger, or any of those, will work fine, because they don't use the telephone network. But SMS and MMS do, so you need a decent phone signal, WiFi or no WiFi.

 

[dekatch]

The big problem is that you're using the wrong carrier. You don't choose a carrier by price, plan or the phones they sell, you choose one by the amount of signal you get where you need signal. And that means inside your house if you plan on using the phone inside.

uhm, in my area where I live I have one carrier that stands out/better than the other, but signal strength in my apartment also goes down with that particular carrier.

but it's the same with every carrier. inside your basement, signal strength goes down no matter the carrier as the walls block the signal (partially at least)

are signal booster legal where you live @GeoGoGo?
GSM booster, 3g/4g booster

install that and you'll have good signal inside your basement