This is hard to explain and maybe that's why I cant seem to find an answer.
So recently AT&T took down their 3g network and with that they stopped providing me service. I had my parents talk to their support since I'm under their bill and apparently they had sent out a new phone. However I didn't want to use their phone as i have a galaxy s8 i payed good money for. So i head into the AT&T store and ask if maybe they can give a better explanation. I tell them my phone has been using 4G so i don't understand how it affects me. I also found a list on their website of phones that would continue working and mine was on there. So they're trying to figure it out while also trying to sell me an upgrade. Ultimately he ends up asking me where I got my phone from and I tell him Amazon and his answer was "ahhh that's why. I really can't help you with that phone, but here's replacement options." I tell him I will have to think about it.
Fast forward to finally arriving home with the replacement phone that was sent to my parents. I reluctantly start following the instructions so I can have a working phone. I swap the sim cards and start them up. After all the setup the new phone with my old sim card has no service and the same problems I had before. My old phone with the new sim card however works. I could send texts and make phone calls. Two days later I try to make a phone call and it instantly ends. I have my wife try to call me and it goes instantly to voicemail. I test out texting and it still works perfectly fine. Later that day I realize my phone won't load anything when not in wi-fi range so I start testing the data. It's not working at all. I don't know where to go from here. I feel like I'm being used for some reason and from all the research I'm doing my phone should still be fine.
I guess I'm just looking for some input or some explanation as to why it's not working since the best I've been able to get is it's just not working, buy this phone instead.
Thank you in advance for the help!
So recently AT&T took down their 3g network and with that they stopped providing me service. I had my parents talk to their support since I'm under their bill and apparently they had sent out a new phone. However I didn't want to use their phone as i have a galaxy s8 i payed good money for. So i head into the AT&T store and ask if maybe they can give a better explanation. I tell them my phone has been using 4G so i don't understand how it affects me. I also found a list on their website of phones that would continue working and mine was on there. So they're trying to figure it out while also trying to sell me an upgrade. Ultimately he ends up asking me where I got my phone from and I tell him Amazon and his answer was "ahhh that's why. I really can't help you with that phone, but here's replacement options." I tell him I will have to think about it.
Fast forward to finally arriving home with the replacement phone that was sent to my parents. I reluctantly start following the instructions so I can have a working phone. I swap the sim cards and start them up. After all the setup the new phone with my old sim card has no service and the same problems I had before. My old phone with the new sim card however works. I could send texts and make phone calls. Two days later I try to make a phone call and it instantly ends. I have my wife try to call me and it goes instantly to voicemail. I test out texting and it still works perfectly fine. Later that day I realize my phone won't load anything when not in wi-fi range so I start testing the data. It's not working at all. I don't know where to go from here. I feel like I'm being used for some reason and from all the research I'm doing my phone should still be fine.
I guess I'm just looking for some input or some explanation as to why it's not working since the best I've been able to get is it's just not working, buy this phone instead.
Thank you in advance for the help!