- Sep 17, 2013
- 206
- 12
- 18
Went in to sprint on Monday to return my note 7 return went fine but when they tried to ring me up for the new device they received an error pop up the store never heard of. They called their support, finance and nothing 2.5 hours later the store manager gave me the note 7 and the money and said just take it until this can be fixed come in tomorrow. So I went in yesterday and same issue as soon as I left I called customer service was transferred 4 times and 2 hours later I asked for retention. I was very relaxed because it's not sprints fault until I was hung up on. I called today wrote them on the forums messaged them on fb and tweeted their ceo. I received a few tweets back and they called from escalations this was the most helpful lady yet she said let me look in to this I'll call you back when she did she was in shock she had never heard nor seen this issue I'm eligible for the upgrade but it will not process. She put in a ticket and said to relax she's got it from here she let me know she was going to have the store manager call me Friday if the ticket is fixed if nothing she will call me on Sunday to give me an update. She also is giving a decent incentive to stay with them. Like I said I'm not completely upset the time I waisted yes but it's not their fault they haven't had this issue so lesson learned tweet them they listen. As far as this note 7 issue I'm rocking it and have my refund already till I can get a different device