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There is a picture on my screen and none of the controls work, How do I clear it?


AC Question

There is a picture showing on the screen. None of the touch screen controls will work. I cannot power off. I have removed and re-installed the card to no effect. The phone will receive calls, but I cannot answer them. I can access the pictures through a USB cable.

Javier P

Feb 21, 2014
Which phone do you have? Have you already tried holding the power button for 20 seconds? Depending on your device you'll need to hold this button for much longer.