- Jun 5, 2011
- 1,094
- 111
- 63
I just wanted to get a simple answer...
A few questions...
AT&T: Hello! How may I help you today?
AT&T: Our agents are currently assisting other customers. Please wait and the next available agent will assist you.
Talderon: Hello. I want to get a Note 7. I have a Galaxy S7 Edge. I have a line that has roughly $200 owed to pay off a handset. With the trade in value of the S7, would I be able to pay off that device and get a Note 7?
AT&T Rep: Hi Talderon
AT&T Rep: Nice to meet you, I hope you are having a great day so far.
Talderon: Doing well, just working as always. How are you?
AT&T Rep: Oh great to hear that
AT&T Rep: So far so good thanks for asking
AT&T Rep: To ensure I get you the best option, I'd like to ask you a few questions to better understand your needs.
Talderon: k
AT&T Rep: Just to confirm, did you have a note 7 ?
Talderon: No. I want to get one.
AT&T Rep: Oh
AT&T Rep: Talderon the Note 7 are only available for exchange at the store
AT&T Rep: They are not available yet to purchasing them
Talderon: I know, but I am wondering for when they are available.
AT&T Rep: Oh
AT&T Rep: In this moment we do not have this information
Talderon: You can't tell me in general if I am able to pay off another device with the trade in credit from a trade in?
AT&T Rep: Just to confirm, do you have an iPhone 6 or newer to trade in?
Talderon: Samsing Galaxy S7 Edge
AT&T Rep: For Samsungs we do not have offer for trade in
AT&T Rep: Talderon in this moment we have an offer that if you trade in an iPhone 6 or newer you can get an Iphone 7 for free
Talderon: I am not interested in an iPhone. I never said anything about an iPhone. I don't want an iPhone. What I am looking for is this:
Talderon: Can I trade in my S7 Edge
Talderon: Put that credit to paying off a device
Talderon: and get a new phone?
AT&T Rep: Oh thanks for the clarification
AT&T Rep: Of course!
AT&T Rep: Let me send you a link where you can check how much you can get for it
AT&T Rep: You can start the buyback process here.
Talderon: I already know, I can get $275 for it.
Talderon: Thanks, that is all I wanted to know
AT&T Rep: Oh no problem
AT&T Rep: Is there anything else that I can help with? I want to be absolutely sure that I have taken care of you today!
Talderon: Nope, thanks!
A few questions...
- When did I EVER say anything about an iPhone?
- Did this rep even READ my question?
- I know the Note 7's are not available, but was using it as an example (see comment above)
- Are we sure these are not Chat Bots?
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