I've had my charge for about a week. Basically, I am pleased except for a less than perfect earpiece. I could return it within 14 days but feel this is the best at Verizon at this time. Plus, I got a decent price at $169. An exchange would probably add another $100. It sure is an upgrade from my BB curve. Also, any phone will be "outdated" within a few months. So, are most Charge owners pleased with their phone?