" If I had time, I would pursue a refund, and may still do so."
Make ... the 'call'. I had to bail out of the Edge contract early with my Nokia ICON Windows phone (due to endless 'sudden battery drain issues") and upgrade to the HTC One (M8) Windows Phone - which I still have a the moment. This cost me $91 to do, because ICON would not be 1/2 paid off until March 2015.
However ... after the dust settled ... I called VZN and literally pleaded with them to 'reduce' the $91 hit to something lower ... and they DID ... cut it in 1/2 !
So ... make the 'call'

(same goes if you might have a late charge on a credit card payment ... !)
Now ... why am I writing in the Turbo forum ?? Well, after just returning yesterday from CES 2015, as MUCH as I like the Windows Phone platform ... I've come to the conclusion that ... there are too many companies that are producing home automation / connected home produces (my focus at CES) that seem to be ... 'resisting' developing a Windows Phone app for their product(s), one of several examples being the Lowes Iris product line. App is only for IOS and Android ... no plans for WinPhone.
SO ... even though I am a Microsoft MVP ... I'm dumping the WinPhone platform and moving to Android ... and the Turbo seems like a good candidate. EXCEPT ... of all damn things ... and seemingly one of the biggest complaints (especially in the VZN forum for the Turbo ... is the ... VOLUME. And since my hearing is 65db down at 2KHz ... this is a BIG concern. However, the one I tested at the VZN Corp store last night did not seem to have the issue. Consequently, will probably pull the plug on the HTC tonight or in the am.