Touchscreen/Cursor Issues

hepkitty

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Mar 16, 2010
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Hi! I'm new to the whole smartphone world.
I am having some issues with my touchscreen.
I have noticed that the folders on my screen will randomly highlight without me touching them--they don't open, they just light up (is this some kind of a screensaver?).
When I use Facebook and attempt to use the keypad with it (as opposed to the touchscreen) I am able to start to type, then the cursor jumps around the screen and starts highlighting everything else on the page, but not where I need it to be.
I looked for a troubleshooting type thinger in the manual but didn't find anything.
I've only had the phone for one day and it's driving me batty!

Any ideas?
 

wkj

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Dec 17, 2009
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As per the folders, maybe you are lightly brushing the trackpad when using? The keyboard problem I haven't heard of and I'm sure it's related.....hold off for a few more answers here then take it back for a replacement.

Sorry I couldn't really help.

wkj
 

Droid_Moment

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Jan 15, 2010
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Crap now my comps doing it

Have you tried:
? Taking out the batter for at least 2 minutes, and then starting up the phone again?
? Tried factory resetting the phone, (Make sure you back up important information first)
 

hepkitty

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Mar 16, 2010
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I'll try the battery thing and see what happens. I haven't contacted Sprint support yet, but when I was having issues with my BlackBerry (which I traded in for the Moment) they weren't much help to me.
Honestly, I almost always by the broken item. I mean, If there are 20 of whatever I want on the shelf, I usually end up with the one that is defective, lol!
 

hepkitty

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Mar 16, 2010
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okay, so I took out the battery and that seemed to solve the problem....sort of.
Now I have a wierd screen flicker. It looks like an old TV, where you can see movement in the screen.
I think I'm going to take it back to Best Buy and get a new one.
 

hepkitty

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Mar 16, 2010
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Just an update:
I ended up taking the phone back to get a new one.
There was definately something wrong with the first one, becasue the difference is AMAZING.

I have no more touchscreen issues, the battery isn't constantly draining and I can actually update the phone now.