Touchscreen not working

[ginarindt]

I restarted my phone, took battery out checked everything I could, but when it turns on I can't unlock the phone. The screen doesn't even respond when I touch it. nothing. What do I do?:'( I just got the phone on Monday so this is crap.

 

[ncmailman]

Well you could do a hard reset to see if that solves the issue, if not take it back for a new one ASAP!!

Sent from my SCH-I535 using Android Central Forums

 

[ginarindt]

How do I do a hard reset?

 

[ginarindt]

Did reset and the screen is still not working. Oh well guess I'm headed to cell phone store tomorrow to replace it.

 

[juiced718]

well lucky for you , you can just visit the store and exchange it there. I work for the company and just got my wife the s3 , turned on the phone to activate it and set it up, and can't get past the language selection screen!! I have to now wait till tomorrow , send it back and wait for another one, employees can't tranact instore, I am ROYALLY PEEVED right now.

 

[RaiKha]

How do you do a hard reset?