Welllll, I am on my second V20 in 3 days and I'm getting very unhappy. It freezes when downloading and I have to remove the battery to get it working again. I've tried using my computer as a go-between, downloading to Downloads and moving the items to the sd card, but it says the V20 is "busy" and doesn't complete. This is not rocket science as I'm just trying to move pictures for messaging and phone contact images. When using the background function in messaging, I search for an image and when I choose one it says "unknown error" and won't work. When I take pictures from the camera (which *were* already attached to a messaging recipient, it says it can't load the picture and choose another picture. I hate the second screen; everything I want is already on the home screens (I did figure out how to disable it), and you can't remove stuff from the home screens as I have always been able to do with my Samsung phones so there's a bunch of crap I don't want. You have to jump through hoops to get an application icon and then it won't move from the bottom icons to the home screen area so it takes up valuable real estate. Thank God for YouTube videos or I would have run over this thing with my car or used my reciprocating saw on it. Unfortunately it has the biggest screen around and the battery can be removed so I'm not sure I can replace it with anything usable. I think I'd rather go back to my good, old Note 4.