Trouble with NYT app

[BIGsinner]

I got a great offer from the NYT. $5 for 12 weeks all access (web/tablet/smartphone) I'm able to log in all but my smartphone. Is anyone else having similar issues? I can enter my email address, but when I try to put in my password and press the "log in" button, my password clears out and am told I need to re-enter my password again. I tried several ways, but I keep getting denied.

 

[fatboy97]

I just searched Play... the only thing it's returning is NYTimes app... is that what you are talking about???

 

[BIGsinner]

Yes, it's the same app. If you have an account with the NYT, you're supposed to open the app, go to settings, then log in from there. (I think it's a 1 time set up) but I can't seem to be allowed to properly log in.

 

[fatboy97]

Have you tried to go to their website and submit a Contact Us to their customer service?

 

[BIGsinner]

I tried about 36 hours ago. Still no reponse. Guess I'm a bit impatient.

 

[Mercury81]

I tried about 36 hours ago. Still no reponse. Guess I'm a bit impatient.

What browser are you using and its it set to full view our mobile view. Not sure if subscriptions work on it but I use US newspapers app from play store .

sent from Evo4G using Tapatalk

 

[jerrod6]

I have this app and had a similar problem..I turned the phone off over night and tried again and was able to log on.

Sent from my Galaxy Nexus using Tapatalk 2

 

[BIGsinner]

What browser are you using and its it set to full view our mobile view. Not sure if subscriptions work on it but I use US newspapers app from play store .

sent from Evo4G using Tapatalk

Not using a browser. Trying to log in from the app itself. But will try that trick of powering off my phone.