Trying to reset a BLU M8L tablet no luck

[scarylibrary23]

Cant get a friends Blu M8L to go into Recovery Mode. I hold down the volume up and power button and when the blu logo comes on i let go but it just boots into the o/s. Also tried the volume down and power but same thing. Any help would be helpful and appreciated.

 

[mustang7757]

Welcome to AC!
Why you going through recovery mode , cant go to settings then reset?

 

[scarylibrary23]

because they dont remember the password

 

[mustang7757]

U have to hd Volume up/home button on a restart

 

[B. Diddy]

Welcome to Android Central! Here are the steps: https://www.hardreset.info/devices/blu/blu-m8l-plus/

Hopefully your friend remembers their Google account/password that's associated with the tablet, because they'll be prompted for that information as part of Factory Reset Protection.

 

[scarylibrary23]

i do hold the volume up and power button on restart and let go when the blu logo comes on but it just boots straight into the o/s

 

[B. Diddy]

You could try contacting Blu support: https://www.bluproducts.com/contact/