Trying to track slow internet on VZ LG V10 Marshmallow

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AC Question

Using newest Nighthawk router and Mac address is recognized when phone is on wifi. I cannot change dns because "save" is always greyed out - wondering if there's a permission I need to grant?

Phone receives url, starts to load and you can see it halted for a few seconds before continuing to load. What might it be doing? On 5G the "link speed" reads 433.

Samsung T700S 8 inch tablet running kit kat - same router etc, link speed reads 866. And there is no halt before loading.

Both devices seem to have a slightly greyed out dns for google as the unchangeable dns.

Any thoughts or things I could try would be greatly appreciated.
 
Welcome to Android Central! Is there a QoS option in the router's settings? If so, turn that off.

How's the connection using the 2.4 GHz wi-fi band?

It's also worth rebooting the router, by unplugging the power for 10 seconds, then plugging it back in.