unable to open gallery and playstore

[AC Question]

When I download any software from Google play store I get the message error code 491 and I am unable to open my gallery and video etc.
Please help me how can I removed these type of problem

 

[itguyjax8430]

When I download any software from Google play store I get the message error code 491 and I am unable to open my gallery and video etc.
Please help me how can I removed these type of problem

Welcome to Android Central!

Try going in to settings, apps, all apps, find the Gallery app and clear the data. Trying doing that to the Google Play apps as well. See if that fixes it.