Unable to update

TechNut79

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Jul 9, 2010
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So, my sister has the s21 Ultra Unlocked on AT&T. For a little while now, she's had an update showing. She downloads it and attempts to install it, but it fails every time. It tells her to take it to a Samsung Service Center, but I'm not sure we have one locally. Is there a way to get the update to install without going to Samsung? Thanks in advance.
 

TechNut79

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Jul 9, 2010
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So this process wipes the device? She has text messages from our parents who have both passed away and she definitely doesn't want to lose them.
 

TechNut79

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Jul 9, 2010
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This is like me trying to learn Chinese. I feel so lost. Why can't these updates just happen like they always do?
 

mustang7757

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It's not hard it seems like it at first but once you learn can help u in future problem arise.
Wish things were problem free but it happens and Att is known for this .