I moved this post to become its own thread, since you posted it within your own Introductions thread.
PUK codes are related to the SIM card -- are you using your own SIM card, or is this the card that came with the phone? Did you get the phone brand new, or did someone else own it beforehan?
FYI, that phone is an off-brand knockoff phone, so unfortunately there's zero customer support, and there won't likely be anyone here who has experience with it.