Unresponsive Touchscreen upon Wake Up. PLEASE HELP!

Isabella17

New member
Sep 30, 2013
1
0
0
Last week I bought a Samsung Galaxy Ace Plus and it was working fine. Last night I turned my phone off and it was still working, but upon turning it on again (about an hour later) I was met with an unresponsive touchscreen. I tried swiping it to unlock it and it wasn't working, so I decided to try and turn the phone off, I could access the 'Phone Options' menu but, of course, couldn't select the 'Power Off' button because the touchscreen is having issues, although their is no colour/image distortion whatsoever. All the other buttons and such are working (Off, Screen-cap etc.) But I simply cannot get the touchscreen working again. My poor phone has been in this unfortunate state for several hours and I cannot seem to fix it. I have only owned the phone for a little over a week and taken exceptional care with it, and cannot think of any obvious reasons for it to act up. I never pull it off before it's charged, I never, ever drop or mishandle the phone and haven't cluttered it with apps. PLEASE HELP ME FIX MY PHONE!!! -You will be rewarded with imaginary waffles.
Thank you in advance.
(As a side-note I will try leaving well away from the phone for a while and also let the battery run down).
 
Welcome to Android Central! With all Android devices, you can usually power an unresponsive phone off by pressing and holding the power button for about 10-15 seconds until it shuts off. Then power it back on again to see if the unresponsiveness resolved.
 

Trending Posts

Forum statistics

Threads
956,345
Messages
6,967,688
Members
3,163,516
Latest member
KidColoringPage