UPS damaged my trade-in

[lmandl]

On Thursday I sent in my trade-in device. This morning, I checked the tracking on it only to find that the package was damaged/found empty at a UPS facility several towns away from where I shipped it out of. I called UPS, talked to a customer service rep, who couldn't tell me the exact damage, and she told me to contact Google. I gave Google a call to let them know the trade-in had been damaged and within 5 minutes they issued me a full refund for my trade-in device. Google was amazing at handling this. I've dealt with Samsung several times only to hang up frustrated. This is the reason I switched to Pixel phones. Today's fiasco is the reason I will stay with Google for good! A++ customer service. Thank you Google!

 

[notforhire]

I've heard the horror stories related to Samsung returns, though I've never had anything but good things to say about them. very impressed with the level of service you received.

 

[YankInDaSouth]

Great result of an unfortunate incident! I too have had awesome experiences with Google customer service.

 

[Chex313]

I am always relieved when they both receive and than approve the credit amount. Received my credit for both phones I sent in this week. $1460.

Glad they stood tall for you.

 

[SeeBeeEss]

On Thursday I sent in my trade-in device. This morning, I checked the tracking on it only to find that the package was damaged/found empty at a UPS facility several towns away from where I shipped it out of. I called UPS, talked to a customer service rep, who couldn't tell me the exact damage, and she told me to contact Google. I gave Google a call to let them know the trade-in had been damaged and within 5 minutes they issued me a full refund for my trade-in device. Google was amazing at handling this. I've dealt with Samsung several times only to hang up frustrated. This is the reason I switched to Pixel phones. Today's fiasco is the reason I will stay with Google for good! A++ customer service. Thank you Google!

Wow. You just don't see that kind of customer service much of anywhere these days. Good for Google. Maybe they are only evil on weekdays.

 

[0078265317]

Glad it all worked out. I got my refund too.