Ver Interesting Experience Today, Note 8 and Note 9. Unexpected Outcome.

[Climb14er]

Spent three and a half hours on the phone with VZ Tier 2 Tech Supervisor, Conferenced Call with Samsung Techs, then went to Ubreakit for a wired attempt at transferring New Security Update that failed... twice. Samsung was their usual... no help! Verizon OTOH, being a business customer of theirs for nearly twenty years went out of their way to sort things out. Everything on the Note 8 had been running perfectly for 1.5 years. No issues at all. VZ said to me, hold the line, I want to talk with my boss. They both came on the line and said... we'll send you a Note 9, 128GB, Blue rather than another Note 8. No additional charge. We'll even pay for the S Pen which doesn't come with the factory refurbished phone. I was very impressed, thanked them and said... let's do it! Should get the Note 9 tomorrow or Thursday. Supervisor said to me... "you've been a great customer, the notes on your account say you always treat the reps with respect and today, you spent hours trying to trouble shoot the problem". "Enjoy the Note 9 and if you have any problems, we're here for you". Nice resolution in a world of corporate indifference and social polarization, eh?

 

[bassplayrguy]

Spent three and a half hours on the phone with VZ Tier 2 Tech Supervisor, Conferenced Call with Samsung Techs, then went to Ubreakit for a wired attempt at transferring New Security Update that failed... twice. Samsung was their usual... no help! Verizon OTOH, being a business customer of theirs for nearly twenty years went out of their way to sort things out. Everything on the Note 8 had been running perfectly for 1.5 years. No issues at all. VZ said to me, hold the line, I want to talk with my boss. They both came on the line and said... we'll send you a Note 9, 128GB, Blue rather than another Note 8. No additional charge. We'll even pay for the S Pen which doesn't come with the factory refurbished phone. I was very impressed, thanked them and said... let's do it! Should get the Note 9 tomorrow or Thursday. Supervisor said to me... "you've been a great customer, the notes on your account say you always treat the reps with respect and today, you spent hours trying to trouble shoot the problem". "Enjoy the Note 9 and if you have any problems, we're here for you". Nice resolution in a world of corporate greed and social polarization, eh?

That's awesome. We don't hear enough about great experiences. Thank you for sharing.

 

[Jewels81]

Spent three and a half hours on the phone with VZ Tier 2 Tech Supervisor, Conferenced Call with Samsung Techs, then went to Ubreakit for a wired attempt at transferring New Security Update that failed... twice. Samsung was their usual... no help! Verizon OTOH, being a business customer of theirs for nearly twenty years went out of their way to sort things out. Everything on the Note 8 had been running perfectly for 1.5 years. No issues at all. VZ said to me, hold the line, I want to talk with my boss. They both came on the line and said... we'll send you a Note 9, 128GB, Blue rather than another Note 8. No additional charge. We'll even pay for the S Pen which doesn't come with the factory refurbished phone. I was very impressed, thanked them and said... let's do it! Should get the Note 9 tomorrow or Thursday. Supervisor said to me... "you've been a great customer, the notes on your account say you always treat the reps with respect and today, you spent hours trying to trouble shoot the problem". "Enjoy the Note 9 and if you have any problems, we're here for you". Nice resolution in a world of corporate indifference and social polarization, eh?

Nice. What is OTOH?

 

[Gray Area]

Nice. What is OTOH?

On the other hand?

 

[Climb14er]

On the other hand?

Yes. Tracking number arrived, tomorrow! I was surprised at their offer, never asked for it nor expected it.

 

[Jewels81]

On the other hand?

Thanks

 

[Del1701]

Wow that's a great result I just wish that network's were as good to their customers over here in the UK